Senior Programmes and Learning Officer

Prison Advice and Care Trust; West Midlands; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Contributory pension

Eye care scheme

Cycle-to-work scheme

Generous holiday entitlement

Professional development

Job summary

Prison Advice and Care Trust (PACT) seeks a Senior Programmes and Learning Officer to coordinate and deliver high‑quality groupwork for women impacted by imprisonment. You will run relationship and parenting courses, one-to-one support, and contribute to new materials within a safeguarding framework.

You will engage with partners across the estate, track outcomes, and ensure data accuracy while maintaining a safe learning environment.

Qualifications

• Excellent presentation and communication abilities for delivering groupwork.
• Experience using ICT for data capture and outcomes recording.
• Background working with people with convictions or in criminal justice settings is desirable.

Responsibilities

• Design and deliver relationship and parenting courses and one-to-one booklet support, keeping materials and data up to date.
• Recruit and assess participants, promote courses, and assist in developing new content for women.
• Collaborate with prison agencies and colleagues to ensure smooth programme delivery and referral processes.
• Support peer learning initiatives and progress towards Level 2 IAG with NCFE.
• Record and report outcomes, attend meetings, and provide performance updates.

Skills

Presentation skills

Communication skills

ICT for data recording

Criminal justice exposure

Education

Level 3 in Adult Education and Training or PGCE

Job description

Make a meaningful difference for individuals and families affected by imprisonment

Join us as a Senior Programmes and Learning Officer , where you’ll coordinate and deliver high‑quality groupwork programmes that strengthen relationships, support parenting, and improve outcomes for children and families. Working within His Majesty’s Prison and Probation Service (HMPPS) rules and regulations, you will help reduce the risk of re‑offending by facilitating practical, evidence‑based interventions and creating a safe, supportive learning environment.

What you’ll do

• Design and deliver PACT relationship and parenting courses, plus one‑to‑one booklet support, ensuring materials and evaluation data are kept current and centrally accessible.
• Recruit and assess participants, promote courses across the estate, and contribute to the development of new content and learning materials that meet women’s needs.
• Build strong partnerships with prison agencies and colleagues to ensure smooth running of the programme and effective referral procedures.
• Support peer learning, helping women in custody to develop a Peer working programme and progress towards Level 2 Information Advice and Guidance (IAG) with NCFE.
• Record and report outcomes accurately, attend key meetings, and provide timely performance feedback and monthly service updates.
• Safeguarding first: adhere at all times to Safeguarding, Data Security, Prison Security Procedures, and confidentiality requirements.

About you

You’re an engaging facilitator with excellent presentation and communication skills, able to remain calm and effective in challenging environments. You can manage a busy workload, work in partnership at both strategic and operational levels, and are confident using Information and Communication Technology (ICT) for data and outcome recording. A background working directly with people with convictions, families under stress and/or disadvantaged groups is essential; experience in criminal justice is desirable. Adult training credentials (e.g., Level 3 in Adult Education and Training or PGCE) or equivalent experience are required.

Our offer

PACT provides a free advice, information and counselling service, a contributory pension, corporate eye care scheme, cycle‑to‑work scheme, and generous holiday entitlement. You’ll receive a thorough induction, access to training events to develop as a professional training and interventions worker, and the support of a friendly, enthusiastic team.

Equality, diversity and inclusion

PACT is committed to achieving equality of opportunity for all and to creating a sense of welcome and belonging. We especially welcome applications from people with lived experience. This post is restricted to female applicants to ensure delivery within a women‑only environment; this constitutes a Genuine Occupational Requirement (GOR) under Schedule 9, Part 1 of the Equality Act 2010.

Pre‑employment and vetting

Employment is subject to verification of identity and the right to work in the UK, qualification checks, satisfactory references covering the previous 3 years, declaration of any unspent convictions (and, where appropriate, a satisfactory risk assessment), Prison Vetting, and a Disclosure and Barring Service (DBS) Enhanced check. Please note that bankruptcy or County Court Judgements (CCJs) may affect the ability to secure prison vetting. If you have resided overseas for more than 12 months (in the past 10 years while aged 18 or over), we will also require a certificate of good conduct from the relevant Police Force.