Senior Program Operations Manager (French)

airbnb, Inc.; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Senior Program Operations Manager, where you will play a crucial role in developing innovative programs to expand Airbnb's reach in Europe. This position offers the unique opportunity to engage with university communities, fostering connections that will attract the next generation of guests. Your expertise in project management, combined with your fluency in French and English, will be instrumental in driving successful initiatives. Embrace the dynamic environment of Airbnb, where your creativity and strategic thinking will help shape the future of travel and community engagement.

Qualifications

• 8+ years experience in consulting or project management in hospitality or OTA.
• Fluency in French and English is required.

Responsibilities

• Develop and execute programs to grow Airbnb's success in Europe.
• Align and coordinate with cross-functional stakeholders.

Skills

Project Management

Consulting

Customer Service Mindset

Data-Driven Decision Making

Fluency in French

Fluency in English

Strong Interpersonal Skills

Ability to Thrive in Fast-Paced Environments

Tools

Excel

SQL

Job description

Senior Program Operations Manager (French)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You will Make:

As a Senior Program Operations Manager, you will work on developing and executing new programs to grow the success of the Airbnb Platform in Europe. You will also align, coordinate, and work with the cross functional stakeholders behind those programs in the organization to achieve the goals. Your attention to detail, organization, ability to multi-task, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the Airbnb guest community and define levers to help us acquire and retain new guests.

A Typical Day:

• In the short term, the role will consist in helping develop and expand a student focused program aimed at acquiring the next generation of guests through University communities.
• Partner with Student organisations and communities to develop targeted offerings for students, as well as developing a network of Ambassadors that allow us to embed Airbnb’s brand in University life.
• In the role, it will be instrumental to align these programs to key country objectives by each European Country Manager
• Long term success would involve developing a young guests / students playbook that can be replicated and scaled outside Europe, materially accelerating our brand consideration and growth with young generations.

Your Expertise:

• 8+ years experience in consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred
• Fluency in French and English
• Experience working cross-functionally with product, marketing or sales teams and has leveraged social networks to drive engagement and awareness
• Ability to take initiative and deal with uncertainties
• Strong appetite for working with the Airbnb community
• Customer service mindset with the creativity to help all stakeholders achieve their goals
• Ability to manage complex projects and multi-task with excellent organization skills
• Pays attention to both details and macro-level outcomes
• Seasoned internal and external communicator with strong interpersonal skills
• Ability to thrive in a fast-paced, dynamic and ever changing startup environment
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
• Data driven, can do attitude, strategic thinker and passion for new products and solutions
• Comfortable with Excel, SQL
• Strong verbal and written communication skills
• Location: London or Paris preferred

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.