Senior Program Manager, Payment Excellence — Fixed-Term

Amazon; Greater London; On-site; GBP 85,000 - 130,000; Full time

Job summary

Amazon EU SARL (UK Branch) is seeking a Sr. Program Manager for Amazon Business Payments to own payment excellence across the enterprise.

You will drive end-to-end program strategy, partner with Finance, Product, Sales, and Customer Support, and deliver measurable improvements in payment health for customers and the business. The role requires 5+ years of program management, strong data-driven decision making, and the ability to influence senior leadership.

Qualifications

• Bachelor's degree required.
• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Own the end-to-end program strategy and execution for payment excellence, defining the program mission, vision, and tenets, and setting objectives aligned with organizational goals.
• Manage the lifecycle of cross-functional initiatives across Finance, Product, Sales, and Customer Support, driving alignment and ensuring stakeholder needs are met at each stage.
• Analyze data to identify root causes of payment defects and develop quantified improvement plans with clear, measurable success criteria tied to customer experience and business metrics.
• Define and implement improved standard operating procedures, and leverage AI tools to drive processes at scale.
• Drive continuous improvement by streamlining or eliminating excess process, automating workflows, and reducing operational inefficiencies across the program.
• Develop and maintain key performance indicators and reporting mechanisms that provide visibility into payment health, and present progress and outcomes to Directors and VPs.
• Write effective narratives (6-pagers, PR/FAQs, program documents) and drive crisp, timely decisions by fostering constructive dialogue and building consensus across teams.

Skills

Program management

Data-driven decisions

Stakeholder management

Cross-functional collaboration

Communication to leadership

Education

Bachelor's degree

Tools

AI tools

Job description

Amazon EU SARL (UK Branch) is seeking a Sr. Program Manager for Amazon Business Payments to own payment excellence across the enterprise.

You will drive end-to-end program strategy, partner with Finance, Product, Sales, and Customer Support, and deliver measurable improvements in payment health for customers and the business. The role requires 5+ years of program management, strong data-driven decision making, and the ability to influence senior leadership.