Senior Professional Services Engineer

Cloud Decisions; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A rapidly growing multi-sector MSP seeks a Senior Professional Services Engineer to oversee technical project delivery and engage in pre-sales activities. The role involves maintaining documentation, guiding client onboarding, and driving innovation in a hybrid remote setup. The ideal candidate has strong expertise in Microsoft technologies and network management.

Qualifications

• Technical certifications like MS-100 and CCNA are highly valued.
• Hands-on experience with Microsoft Endpoint Manager and Windows Server.
• Strong understanding of networking concepts and virtualization technologies.

Responsibilities

• Oversee the delivery of technical projects within agreed scopes and timelines.
• Engage with clients for technical pre-sales activities and solutions.
• Maintain accurate technical documentation and guide client onboarding.

Skills

Troubleshooting

Network Management

Technical Documentation

Client Onboarding

Project Management

Security Concepts

Education

Technical Certifications (MS-100, MS-101, etc.)

CCNA or equivalent experience

Job description

Senior Professional Services Engineer

Hybrid Remote

To £65,000 + great benefits

I’m working with a growing and Multi-Sector MSP who are looking to add a Professional Services Engineer to their ranks. Culturally they’re a diverse bunch, placing people and a passion for technology at the forefront of what they do. Boasting a diverse client list and a flexible style of working, this organisation is primed for further success over 2024 and beyond. Make this role your own, contribute new ideas + methodologies, and bring your expertise to the table.

Main Responsibilities:

• Oversee the delivery of technical projects, adhering to agreed-upon scope, timelines, and budget etc
• Serve as a dedicated escalation point for the Helpdesk
• Conduct Technical Pre-sales activities, engaging with clients to understand their requirements and providing comprehensive technical solutions that align with their needs and expectations
• Facilitate seamless Client Onboarding/Offboarding processes, guiding clients through the transition
• Carry out site surveys and create relevant documentation
• Maintain accurate and up-to-date technical documentation
• Work closely with the Head of Operations on the development and implementation of new initiatives, leveraging technical insights and expertise to drive innovation and continuous improvement across the organisation

Technical Experience Required

• Experience Microsoft Endpoint Manager/Microsoft Intune
• Experience with Azure, (Azure Active Directory / Entra ID, Azure Vms etc)
• Deployment of Microsoft 365 products, including SharePoint/OneDrive and Teams
• Management and troubleshooting of Windows Server 2008-2019, including Remote Desktop Services, Active Directory, AD Sync
• Hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentations
• Understanding of virtualization technologies e.g VMware and Hyper-V
• Understanding of security concepts, compliance and governance

Technically certified in some of the following Technical Certifications:

• MS-100, MS-101, MS-500, AZ-104, AZ-140, MD-100, MD-101
• CCNA of equivalent experience

Sound interesting? Then submit your CV and we’ll have a confidential conversation about you and your future!