Senior Product Support Engineer

TN United Kingdom; Wotton-under-Edge; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Product Support Engineer to join their dynamic team. This role involves providing advanced technical support for a diverse range of metrology products and customer solutions, both in the UK and internationally. The successful candidate will engage in product development opportunities, lead investigations to improve product support quality, and promote team growth. With a strong focus on professional development and a commitment to employee well-being, this company offers a highly desirable benefits package, including a hybrid working policy, generous holiday allowance, and a non-contributory pension scheme. Join a forward-thinking organization that values innovation and teamwork.

Benefits

9% non-contributory pension

Discretionary annual bonus

Subsidised onsite restaurants

Free parking

Car sharing scheme

24 hour fitness centres

Cycle to Work scheme

Enhanced maternity pay

BUPA health trust option

Employee Assistance Programme

Qualifications

• Degree qualified in a STEM discipline is essential.
• Experience in producing professional technical documentation.
• Knowledge of CMM & Gauging products is crucial.

Responsibilities

• Provide advanced technical support to customers via multiple channels.
• Lead investigations to enhance product support quality.
• Facilitate communication of technical information to engineers.

Skills

Metrology Principles

Technical Documentation

Problem Solving

Communication Skills

Analytical Skills

Education

Degree in STEM

Tools

Renishaw Metrology Software

Job description

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Client:

Renishaw

Location:

Wotton-under-Edge, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

28578530e35e

Job Views:

10

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Job Description

Renishaw’s Group Operations Division is currently seeking to recruit a Senior Product Support engineer. The successful candidate will join an established engineering team to support our diverse range of metrology products and customer solutions across the UK and internationally.

Provision of advanced technical support to existing customers via multiple media options.

Production and approval of technical documentation and communications.

Provide support and training of subsidiary service teams and act as a conduit between Renishaw’s service and design teams.

Engagement with product development opportunities and the promotion of a continuous improvement mentality.

Lead own investigation initiatives to enhance the quality of our product support and foster team growth.

Facilitate the dissemination of technical information and communication to subsidiary engineers and end-users.

Provide leadership to a team of engineers, promoting their professional growth and development

Key requirements

Knowledge of metrology principles, particularly when applied to the use of CMM & Gauging products.

Demonstrable experience of producing professional technical documentation.

Significant experience in communicating complex ideas effectively both verbally and in writing.

Proven analytical and quantitative problem-solving skills.

Detailed understanding of Renishaw customer’s metrology requirements including typical manufacturing processes.

Practical knowledge in the use of Renishaw metrology software would be beneficial but not essential.

A valid passport ensuring unrestricted travel to and from the UK

A valid UK driving licence.

Person specification

The successful applicant will be self-motivated, accountable, committed to tackling any challenge and disciplined. The individual must be adaptable, logical thinking, well organised, have good communication skills and an aptitude for problem solving. Working well as part of a team is essential.

Location

The role will be based at our New Mills site near Wotton-under-Edge in Gloucestershire.

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family.

Please click for further information about our benefits.

Please click for further information about diversity and inclusion at Renishaw.

Employment Type:

Permanent

Job Description

Renishaw’s Group Operations Division is currently seeking to recruit a Senior Product Support engineer. The successful candidate will join an established engineering team to support our diverse range of metrology products and customer solutions across the UK and internationally.

Key duties

Provision of advanced technical support to existing customers via multiple media options.

Production and approval of technical documentation and communications.

Provide support and training of subsidiary service teams and act as a conduit between Renishaw’s service and design teams.

Engagement with product development opportunities and the promotion of a continuous improvement mentality.

Lead own investigation initiatives to enhance the quality of our product support and foster team growth.

Facilitate the dissemination of technical information and communication to subsidiary engineers and end-users.

Provide leadership to a team of engineers, promoting their professional growth and development

Key requirements

Degree qualified (or equivalent) in a STEM discipline.

Knowledge of metrology principles, particularly when applied to the use of CMM & Gauging products.

Demonstrable experience of producing professional technical documentation.

Significant experience in communicating complex ideas effectively both verbally and in writing.

Proven analytical and quantitative problem-solving skills.

Detailed understanding of Renishaw customer’s metrology requirements including typical manufacturing processes.

Practical knowledge in the use of Renishaw metrology software would be beneficial but not essential.

A valid passport ensuring unrestricted travel to and from the UK

A valid UK driving licence.

Person specification

The successful applicant will be self-motivated, accountable, committed to tackling any challenge and disciplined. The individual must be adaptable, logical thinking, well organised, have good communication skills and an aptitude for problem solving. Working well as part of a team is essential.

Location

The role will be based at our New Mills site near Wotton-under-Edge in Gloucestershire.

Benefits

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family.

Please click for further information about our benefits.

Please click for further information about diversity and inclusion at Renishaw.

Employment Type:

Permanent

Time Type:

Full time

Requisition Number:

R7011 Senior Product Support Engineer (Open)