Senior Product Owner - CRM Case Management

University of Oxford; Oxford; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

The University of Oxford seeks a Senior Product Owner to join its CRM team, focusing on Case Management and Digital Communications. This full-time role offers a competitive salary, generous leave, and supports hybrid working. The successful candidate will drive digital transformation and engage with users to enhance processes.

Benefits

38 days of annual leave

Generous maternity and adoption leave

Hybrid working options

Qualifications

• Experienced in product ownership.
• Ability to collaborate effectively with teams.
• Experience in defining product visions and roadmaps.

Responsibilities

• Champion user needs in product delivery.
• Define and iterate product vision.
• Maintain product strategy and roadmap.

Skills

User Needs Understanding

Product Vision Development

Roadmap Maintenance

Risk Identification

Collaboration

Goal Setting

Job description

Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

This is a fantastic new opportunity for a Senior Product Owner to join us at the start of something exciting and far reaching. This role will help drive forward Digital Transformation across our world leading university.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service
• One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options
• A commitment to hybrid and flexible working to suit your lifestyle

About the Role

The University of Oxford is seeking an experienced Senior Product Owner who will report to the Director of CRM and be part of a new, dynamic and growing CRM team. You will specifically be the Product Owner for CRM Case Management and Digital Communications becoming our first CRM related Product Owner.

This is a full-time role based in our central Oxford offices. We’re happy to support hybrid working with a minimum of two days per week on site dependent on the demands of the role.

About You

We are looking for someone who can:

• Develop an expert understanding of user needs and behaviours, championing these in the delivery of your product
• Define, explain and iterate an evidence-based product vision that is compelling to users, team and stakeholders
• Maintain a roadmap and product strategy that show plans at different horizons and granularities
• Prioritise and refine high-level requirements and work with a multidisciplinary team to deliver the product and iteratively improve it through several cycles
• Identify assumptions and risks behind possible approaches and include these in product planning
• Collaborate with team members to create prototypes or other cost-effective ways to test these assumptions or approaches - at both a strategic and usability level
• Set measurable goals for and report against these to demonstrate progress against stated benefits
• Engage with users and stakeholders through a range of channels to encourage take-up and use
• Collaborate with users to identify opportunities for process simplification and improved consistency.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

Theclosing datefor applications is12 noon on Friday 4 July 2025.

Interviewswill take place onFriday 11 July 2025and will be in person in central Oxford.

£55,636 to £64,228 per annum