Senior Product Manager, Merchant Experience (B2B)

Zopa; Manchester; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Office in Manchester

Flexible working

Work from abroad up to 120 days a year

Job summary

Zopa in Manchester is seeking a Senior Product Manager for Merchant Experience to define strategy, own direction, and partner with Engineering, Commercial and Product Marketing to shape the merchant journey. You will balance commercial opportunities with technical delivery, drive measurable business impact, and collaborate across APIs, integrations and ecommerce platforms.

This hybrid role requires you to come to our Manchester office 2-3 days a week, with optional remote work up to 120 days

Qualifications

• Strong experience owning and delivering B2B digital products.
• Experience working with merchants, partners or business customers.
• Strong commercial judgement balancing customer value with business outcomes.
• Ability to make prioritisation decisions using data, insight and product instinct.
• Excellent stakeholder management with Engineering, Commercial and senior leadership.
• Technical fluency enabling translation of complex concepts to business outcomes.
• Strong communications skills and ability to challenge priorities with evidence.
• Experience working within Agile product teams.
• Collaborative, proactive, able to operate independently in ambiguous environments.
• Experience working within regulated or technically complex industries.

Responsibilities

• Define and evolve the product strategy for Merchant Experience, balancing immediate commercial opportunities with long-term platform investment.
• Build trusted relationships with merchants to understand their challenges, identify unmet needs and turn customer insight into product direction.
• Partner closely with Commercial teams to support merchant growth, onboarding and strengthen partnerships.
• Work alongside Engineering to design scalable solutions across APIs, integrations and ecommerce platforms.
• Make evidence-based prioritisation decisions using customer insight, product metrics and commercial performance.
• Collaborate with stakeholders across Engineering, Commercial, Risk, Operations and Product Marketing to align on product priorities.
• Improve how merchant feedback is captured, prioritised and translated into product outcomes.
• Represent the voice of the merchant across the organisation, ensuring customer needs remain central to strategy.
• Balance technical investment with commercial opportunities, making thoughtful trade-offs delivering long-term value.
• Help shape the future of Zopa for Business as our B2B proposition grows.

Skills

B2B product ownership

Stakeholder management

Data-driven prioritisation

Agile product teams

Communication skills

Technical fluency

Job description

Zopa in Manchester is seeking a Senior Product Manager for Merchant Experience to define strategy, own direction, and partner with Engineering, Commercial and Product Marketing to shape the merchant journey. You will balance commercial opportunities with technical delivery, drive measurable business impact, and collaborate across APIs, integrations and ecommerce platforms.

This hybrid role requires you to come to our Manchester office 2-3 days a week, with optional remote work up to 120 days