Senior Product Manager (Insurance Comparison)

RVU Co UK; Cardiff; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

10% discretionary yearly bonus

Hybrid: 2 in-office days

Pension up to 7.5%

£300 work-from-home budget

Parental leave policy

25 days holiday (+5 with tenure)

Private medical cover

Dental plans

Gym access

Employee discounts

Learning and training budget

EV and cycle to work

Team events

Job summary

RVU is seeking a Senior Product Manager for Confused.com to drive the insurance comparison journey. You will shape the product vision, evangelise strategy, and collaborate with engineering, design and marketing to deliver data-driven experiences that deepen customer relationships and lifetime value.

You will lead discovery, manage a multi-channel end-to-end journey, and explore opportunities to leverage AI and emerging tech while coordinating across the business to deliver measurable outcomes.

Qualifications

• Strong product management background with discovery leadership.
• Bias to action and ability to deliver tangible results.
• Commercially astute with strong analytical insight.
• Resilience and adaptability in ambiguous environments.
• Understanding of human-centered design for digital experiences.
• Excellent communication to influence stakeholders.
• Experience managing suppliers, partners, contracts and projects.

Responsibilities

• Define and evangelise the product strategy for the Comparison journey across multiple channels.
• Lead cross-functional teams to deliver data-driven experiences and improve customer engagement, conversion and loyalty.
• Collaborate with engineering, design and marketing to execute the roadmap.
• Manage external developers and service providers to achieve outcomes.
• Navigate organisational challenges and unblock progress with senior stakeholders.

Skills

Product management

Discovery processes

Bias to action

Commercial acumen

Resilience & adaptability

Human-centered design

Communication & influencing

Vendor & contracts management

Job description

Senior Product Manager (Insurance Comparison)

Department: Product

Employment Type: Full Time

Location: Cardiff

Description

Hybrid: 2 days per week in our Cardiff office. Confused.com is the UK’s first comparison platform for car insurance. We’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services. We’re part of RVU, a group of online brands that include: Uswitch, Tempcover, money.co.uk, and Mojo Mortgages. We are at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today! About the role

We’re looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across Confused.com. As a key voice within the business, you will shape and evangelise the product vision for your area. You’ll use the latest technologies and product discovery approaches to identify, shape and deliver innovative data-driven experiences that our new and returning customers love, want to share and repeat.

You’ll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and ultimately customer lifetime value.

Championing and evangelising a ‘one platform’ approach, this role will also look beyond the website, realising seamless multi-channel user journeys across the estate, providing the best customer experience however, whenever or wherever that takes place.

What you’ll be doing

Strategy

• Defining, owning, evangelising and driving the strategy for the Comparison journey for a significant Product Area aligned with a market vertical (e.g. Car, Home, Van, Travel, Life)
• Responsible for a multi-channel strategy for the end-to-end journey, joined up with CRM, Account, Web and Mobile applications
• Leading discovery and supporting delivery to improve user experiences, constructively challenging assumptions to ensure we focus on the most valuable opportunities
• Identify opportunities to capitalise on emerging technologies such as Generative AI to deliver personalised experiences
• Galvanising cross-functional teams to work together across the business, improving the way we work and challenging norms.
• Using data and customer insights to identify and realise significant opportunities for the business, identifying appropriate measures and articulating performance
• Establishing scalable experimentation pipelines across user touchpoints, enabling fast hypothesis testing
• Championing customers, focused on delivering integrated experiences that our customers value and that deliver business outcomes
• Collaborating with colleagues across the business including engineering, designing and marketing to develop and execute on the product strategy and roadmap
• Managing external developers and service providers to deliver the outcomes we need
• Proactively navigating organisational challenges, escalating where necessary and influencing senior stakeholders to unblock issues and ensure progress.

What we’re looking for

• Strong product management background and skills, with experience of carrying out and leading on discovery processes with a team of Product, Engineering and Design
• A bias to action and ability to ‘get stuff done’, making every day count
• Commercially astute with a strong appetite and ability to find insights no-one else has thought of by using critical thinking
• Resilience and adaptability, unfazed by ambiguity, and confidently navigating complex challenges to find a path to success
• Strong understanding of human centred design principles and how they relate to creating digital customer experiences
• Outstanding communication and influencing skills, building a compelling narrative, foster buy-in from teams and senior stakeholders, and mediate effectively to drive alignment
• Expertise in leveraging complex suppliers/partner relationships, contracts and projects to achieve business objectives.

You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!

Our commitment to you

We are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.

What we offer

We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:

• 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
• A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
• Employer matching pension contributions up to 7.5%
• A one-off £300 “work from home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “my time” per year
• Private medical cover, critical illness cover, dental plans, and employee assistance programme
• Free gym access
• Employee discounts programme
• A healthy learning and training budget to support your development
• Electric vehicle and cycle to work schemes
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.