Senior Product Manager, Identity Verification

Onfido Ltd (UK); Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Entrust is seeking a dynamic Senior Product Manager to lead the development and growth of our identity verification solutions across geographies, including financial services in the EMEA region. The role focuses on strategy, roadmap planning, and execution to meet evolving client needs in a digital-first economy.

You will partner with cross-functional teams—engineering, UX, marketing and operations—to accelerate adoption, ensure regulatory alignment, and deliver market-ready products.

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred in business, technology, or related field.
• 8+ years of product management experience, preferably in identity verification, cybersecurity, or related industries.
• Strong familiarity with identity verification concepts including KYC/AML technologies, and compliance frameworks, digital identities, biometrics, document authentication.

Responsibilities

• Define a market-driven product vision and maintain the roadmap, considering industry trends, customer feedback and business objectives.
• Analyze customer needs in identity verification workflows (KYC/AML) and translate insights into product decisions.
• Collaborate with engineering, UX, marketing and operations to deliver high-quality solutions and go-to-market strategies.
• Monitor product adoption, competitive performance and customer satisfaction; define KPIs and report to leadership.
• Mentor junior product managers and manage stakeholder engagement across internal and external groups.

Skills

Strategic thinking

Communication

Agile

Analytical skills

Education

Bachelor's degree; MBA preferred

Job description

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Entrust's values are a cornerstone of who we are, our future business growth and how our people grow through it. We model our values by demonstrating that Customer Trust Is Earned, moving with purpose because Speed Is Intentional, taking accountability because We Own the Outcome, and building a collaborative culture where One Entrust Wins Together.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

We are seeking a dynamic Senior Product Manager to lead the development and growth of our Identity Verification solutions. This role requires a strategic thinker and customer-focused innovator who can drive product strategy, roadmap planning, and execution, ensuring our solutions meet the evolving needs of our clients in a digital-first economy. Partnering with cross-functional teams, the Senior Product Manager will help accelerate the adoption of Entrust’s identity verification products across geographies, including financial services and their sub-verticals across EMEA.

Key Responsibilities

• Product Strategy & Roadmap Development: Define a market-driven product vision aligned with organizational goals. Own and maintain the product roadmap, taking industry trends, customer feedback, and business objectives into account. Identify unique opportunities to innovate in the identity verification space while ensuring regulatory compliance and scalability across diverse industries.
• Customer Research & Insights: Analyze and deeply understand customer needs in identity verification workflows, including KYC processes, AML and risk reduction methods. Collaborate with sales and client engagement teams to synthesize client feedback, translating insights into impactful product decisions.
• Cross-Functional Collaboration: Work closely with engineering, user experience design, marketing, and operations teams to ensure timely delivery of high-quality solutions. Partner with business development and sales teams to identify go-to-market strategies and optimize product positioning.
• Product Performance Monitoring: Continuously monitor product adoption, competitive performance, and customer satisfaction metrics. Define KPIs and metrics for product success, offering regular updates to leadership.
• Leadership & Stakeholder Management: Drive engagement with internal stakeholders (executive teams, engineering, marketing teams) and external stakeholders (customers, partners, regulatory bodies) to ensure smooth development cycles and market readiness. Mentor junior product managers or team members as necessary.

Qualifications

• Education: Bachelor’s degree required; MBA or advanced degree preferred in business, technology, or related field.
• Experience: 8+ years of product management experience, preferably in identity verification, cybersecurity, or related industries. Demonstrated success in leading SaaS product launches and lifecycle management. Strong familiarity with identity verification concepts including KYC/AML technologies, and compliance frameworks, digital identities, biometrics, document authentication.
• Skills:
  • Strategic thinker with proven ability to dive into technical details while keeping long-term goals in mind.
  • Exceptional communication skills to convey vision and roadmap to internal and external teams.
  • Proficiency in Agile product development methodologies.
  • Strong analytical skills and experience with data-driven decision-making.
• Core Competencies:
  • Customer Focus: Passionate about understanding customer problems and innovating to deliver impactful solutions.
  • Technical Aptitude: Ability to grasp emerging identity verification technologies and translate them into product innovations.
  • Execution Excellence: Results-driven mindset, able to ensure product deliverables meet deadlines and business goals.
  • Leadership: Empower cross-functional teams by driving alignment and clarity on product goals.
• Preferred Qualifications:
  • Previous experience within the identity management, verification, or adjacent industries.
  • Familiarity with global regulations around identity verification particularly with eIDAS 2.0, AML/KYC regulatory compliance across EMEA will be an advantage.

What you can expect when you join our team

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

Ready to Make an Impact

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail].

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.