Senior Product Manager

Medirest Signature; United Kingdom; Remote; GBP 65,000 - 85,000; Full time

Job summary

Join a leading consumer delivery specialist as a Senior Product Manager. You'll lead the Customer Product Pillar, shaping strategy and ensuring seamless delivery experiences. Collaborate with teams, manage product metrics, and drive customer-centric outcomes in a dynamic environment.

Qualifications

• Experience in user research and customer engagement.
• Strong presentation skills to senior stakeholders.

Responsibilities

• Lead the Customer Product Pillar and shape strategy.
• Collaborate with teams to define product vision and strategy.
• Manage product OKRs and ensure alignment with company goals.

Skills

Customer centric

Curiosity

Data analysis

Collaboration

Communication

Tools

PowerBI

SQL

Job description

Come and join the Evri Product Management team!

We have a great opportunity to join us as a Senior Product Manager. We’re the UK's leading consumer delivery specialist, and that’s because we’re obsessed about providing our customers with the ultimate delivery experience. We run our business with customers at the heart and this is reflected in our shift towards a product centric model. This is a great time to be joining us! We’re looking to expand the depth and breadth of our product portfolio across one of our three pillars: Customer & Client, Sender and Courier. As our Senior Product Manager for our Customer pillar, you’ll lead the team towards our mission to ensure that every delivery reaches its intended recipient seamlessly. Your time will be spent across the business with Customers, Operations and Couriers, understanding the entire Customer Journey and identifying opportunities across processes, data and technology. You’ll understand what Customers love and what they find difficult or frustrating, and shape a strategy solve it.

Interested? Take a look at the below to understand what you'll be doing in your role as a successful colleague at Evri!

• Assist the Principal Product Manager in managing the Customer Product Pillar, shaping strategy, maintaining momentum, and achieving goals.
• Work with your team to deliver and execute: you’ll collaborate with them to define requirements and be part of a high velocity culture. You’ll work with data analysts to understand the impact of the changes you’re making on customer and business outcomes, and share those insights back to your team.
• Collaborate with senior leadership and product teams to define product vision and strategy.
• Accountable for ensuring product OKRs (L1) are met and contribute to the wider product strategy and company level OKRs (L0).
• Liaise with senior stakeholders in Design and Technology to determine principles and ensure products align and adhere to these promoting consistency and re-use.
• Responsible for aggregating individual product metrics and OKRs (L2) to represent value stream progress against goals and strategic vision.
• Support product teams with launch strategy, marketing, budgeting and resource allocation where necessary.
• Responsible for training, upskilling and overseeing development plan of Product Managers.
• Provide support through deep expertise and understanding of product ecosystem, industry, competitors, customers and trends.
• Focus on streamlining processes and improving efficiency.
• Accountable for collaborating with product teams to define and deliver against product team OKRs (L2) and ensure these contribute to the wider product strategy and higher level OKRs (L1, L0).
• Responsible for prioritisation of product roadmap and backlog, ensuring priority items are linked to delivering outcomes.
• Responsible for facilitating continuous discovery and continuous delivery throughout the product lifecycle, ensuring new ideas are constantly challenged, tested and validated through a combination of regular user testing and analytics.
• Manage reporting and expectations across the business to ensure everyone is aligned with product direction and progress.
• Responsible for managing budget, risk assessment, marketing, product launch, business change and maintenance throughout product lifecycle.

Still interested? Great news!

We are looking for:

• Be Customer centric - You deeply care about delivering great customer outcomes. You have experience carrying out user research and talking to customers generally.
• Are naturally curious - You don't stop asking questions until you truly understand a topic. Doing your own research does not scare you and you find new topics interesting.
• Lead with data - You’re comfortable using spreadsheets, exploring data, and generating insights, in a self-serve way. It's a bonus if you’ve used tools like PowerBI or know SQL.
• Deliver through collaboration, getting your team's input, and tailor your communication to technical and / or non-technical audiences alike.
• Be a strong communicator, with experience presenting to senior stakeholders. Focusing on data and content, rather than method or approach.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.