Senior Product Lead

Lloyds Banking Group; Halifax; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday + bank holidays

Wellbeing initiatives & parental leave

Job summary

Lloyds Banking Group is seeking a Senior Product Lead to shape the future of current account banking for millions of customers. You will own the strategy, roadmaps and performance of key propositions and journeys that drive growth, engagement and retention.

In this senior role, you will balance customer needs with regulatory requirements, collaborate with engineering and business partners, and coach product managers to deliver measurable outcomes across a digital product environment.

Qualifications

• Significant experience leading product strategy and delivering measurable customer and commercial outcomes in a digital product environment.
• Proven experience owning product roadmaps, prioritisation and delivery through cross-functional teams including Engineering, Analytics and business collaborators.
• Deep understanding of customer growth, engagement and retention strategies, combined with experience in using analytics, customer insight and experimentation to improve performance.
• Experience working within a regulated environment, with knowledge of risk management, governance and customer outcome requirements.
• Demonstrated experience leading, coaching, and developing Product Managers or Product Leads while influencing senior partners across complex organisations.

Responsibilities

• Define and deliver product vision, strategy, and objectives and key results for customer propositions and journeys.
• Lead initiatives that increase proposition adoption, customer engagement and relationship depth.
• Foster progress in essential banking activities, including salary credits, expenditure patterns, and payment of bills.
• Deliver initiatives that improve customer retention and lifetime value.
• Own product roadmaps and prioritisation decisions, ensuring focus on the highest-value opportunities.
• Partner with Engineering, Analytics, Marketing, Risk and Customer teams to deliver measurable outcomes.
• Use customer insight, analytics and experimentation to find opportunities and optimise performance.
• Track and improve growth, engagement, retention and customer value metrics.
• Embed Consumer Duty, conduct and regulatory requirements into product decisions.
• Maintain strong operational resilience and control standards across product delivery.
• Train and assist Product Leads while advancing product excellence and decisions grounded in evidence.

Skills

Product strategy

Cross-functional leadership

Analytics

Experimentation

Customer insight

Regulatory compliance

Risk management

Coaching

Stakeholder management

Leadership

Job description

We're seeking a Senior Product Lead to contribute to the future development of current account banking for millions of customers across Lloyds Banking Group. In this high-impact role, you'll lead the strategy, development and performance of key customer propositions and journeys that drive growth, engagement and retention. You'll focus on helping customers build deeper banking relationships by creating experiences that contribute positively to their everyday lives and encourage primary banking behaviours. Working with engineering teams and many business partners, you will balance customer needs, commercial goals, regulatory requirements, and technology opportunities to achieve meaningful outcomes. As a senior leader in the product community, you will develop product capability, foster innovation, and champion a customer-first culture.

• Define and deliver product vision, strategy, and objectives and key results for customer propositions and journeys.
• Lead initiatives that increase proposition adoption, customer engagement and relationship depth.
• Foster progress in essential banking activities, including salary credits, expenditure patterns, and payment of bills.
• Deliver initiatives that improve customer retention and lifetime value.
• Own product roadmaps and prioritisation decisions, ensuring focus on the highest-value opportunities.
• Partner with Engineering, Analytics, Marketing, Risk and Customer teams to deliver measurable outcomes.
• Use customer insight, analytics and experimentation to find opportunities and optimise performance.
• Track and improve growth, engagement, retention and customer value metrics.
• Embed Consumer Duty, conduct and regulatory requirements into product decisions.
• Maintain strong operational resilience and control standards across product delivery.
• Train and assist Product Leads while advancing product excellence and decisions grounded in evidence., Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
  Significant experience leading product strategy and delivering measurable customer and commercial outcomes within a digital product environment.
• Proven experience owning product roadmaps, prioritisation and delivery through cross-functional teams including Engineering, Analytics and business collaborators.
• Deep understanding of customer growth, engagement and retention strategies, combined with experience in using analytics, customer insight and experimentation to improve performance.
• Experience working within a regulated environment, with knowledge of risk management, governance and customer outcome requirements.
• Demonstrated experience leading, coaching, and developing Product Managers or Product Leads while influencing senior partners across complex organisations.
• Desirable skills/experience
• Experience within retail banking, current accounts, payments or broader financial services products.
• Knowledge of modern product management practices including objectives and key results, experimentation based on hypotheses, and customer-centred design.
• Passion for new technologies, digital innovation, and the evolution of banking.
  This is an opportunity to help shape the future of banking at one of the UK's largest financial services organisations. You'll work on products used by millions of customers, solving meaningful problems and influencing how people manage their everyday finances. As part of an ambitious transformation, you'll have the freedom to test new ideas, use data to drive decisions and collaborate with talented colleagues across multiple disciplines. You'll also have opportunities to grow your leadership capability while helping others develop their careers within a supportive and forward-looking product community., If you're passionate about building products that improve customers' financial lives, thrive on using data to drive decisions and want to lead products that make a real difference at scale, we'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies