Senior Product Lead

Lloyds Banking Group; Leeds; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounts

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking a Senior Product Lead to steer strategy, development and performance of key customer propositions across banking journeys for millions of customers. You'll lead cross-functional teams with engineering, analytics, marketing and risk, balancing customer needs with regulatory and commercial goals, while championing a customer-first culture and driving growth and retention.

You'll partner with engineering, analytics, and business colleagues to own roadmaps, prioritise

Qualifications

• Significant experience leading product strategy and delivering measurable customer and commercial outcomes within a digital product environment.
• Proven experience owning product roadmaps, prioritisation and delivery through cross-functional teams including Engineering, Analytics and business collaborators.
• Deep understanding of customer growth, engagement and retention strategies, with use of analytics and experimentation to improve performance.

Responsibilities

• Define and deliver product vision, strategy, and objectives and key results for customer propositions and journeys.
• Lead initiatives that increase proposition adoption, customer engagement and relationship depth.
• Foster progress in essential banking activities, including salary credits, expenditure patterns, and payment of bills.
• Deliver initiatives that improve customer retention and lifetime value.
• Own product roadmaps and prioritisation decisions with focus on high-value opportunities.
• Partner with Engineering, Analytics, Marketing, Risk and Customer teams to deliver measurable outcomes.
• Use customer insight, analytics and experimentation to find opportunities and optimise performance.
• Track and improve growth, engagement, retention and customer value metrics.
• Embed Consumer Duty, conduct and regulatory requirements into product decisions.
• Maintain strong operational resilience and control standards across product delivery.
• Train and assist Product Leads while advancing product excellence and decisions grounded in evidence.

Skills

Product strategy

Cross-functional leadership

Data analytics

Customer growth/retention

Regulatory awareness

Job description

LOCATION(S): Leeds, Halifax, Bristol or Manchester

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing

We're seeking a Senior Product Lead to contribute to the future development of current account banking for millions of customers across Lloyds Banking Group.

In this high-impact role, you'll lead the strategy, development and performance of key customer propositions and journeys that drive growth, engagement and retention. You'll focus on helping customers build deeper banking relationships by creating experiences that contribute positively to their everyday lives and encourage primary banking behaviours.

Working with engineering teams and many business partners, you will balance customer needs, commercial goals, regulatory requirements, and technology opportunities to achieve meaningful outcomes. As a senior leader in the product community, you will develop product capability, foster innovation, and champion a customer-first culture.

• Define and deliver product vision, strategy, and objectives and key results for customer propositions and journeys.


• Lead initiatives that increase proposition adoption, customer engagement and relationship depth.


• Foster progress in essential banking activities, including salary credits, expenditure patterns, and payment of bills.


• Deliver initiatives that improve customer retention and lifetime value.


• Own product roadmaps and prioritisation decisions, ensuring focus on the highest-value opportunities.


• Partner with Engineering, Analytics, Marketing, Risk and Customer teams to deliver measurable outcomes.


• Use customer insight, analytics and experimentation to find opportunities and optimise performance.


• Track and improve growth, engagement, retention and customer value metrics.


• Embed Consumer Duty, conduct and regulatory requirements into product decisions.


• Maintain strong operational resilience and control standards across product delivery.


• Train and assist Product Leads while advancing product excellence and decisions grounded in evidence.

This is an opportunity to help shape the future of banking at one of the UK's largest financial services organisations. You'll work on products used by millions of customers, solving meaningful problems and influencing how people manage their everyday finances. As part of an ambitious transformation, you'll have the freedom to test new ideas, use data to drive decisions and collaborate with talented colleagues across multiple disciplines. You'll also have opportunities to grow your leadership capability while helping others develop their careers within a supportive and forward-looking product community.

What we're looking for

• Significant experience leading product strategy and delivering measurable customer and commercial outcomes within a digital product environment.


• Proven experience owning product roadmaps, prioritisation and delivery through cross-functional teams including Engineering, Analytics and business collaborators.


• Deep understanding of customer growth, engagement and retention strategies, combined with experience in using analytics, customer insight and experimentation to improve performance.


• Experience working within a regulated environment, with knowledge of risk management, governance and customer outcome requirements.


• Demonstrated experience leading, coaching, and developing Product Managers or Product Leads while influencing senior partners across complex organisations.


• Experience within retail banking, current accounts, payments or broader financial services products.


• Knowledge of modern product management practices including objectives and key results, experimentation based on hypotheses, and customer-centred design.


• Passion for new technologies, digital innovation, and the evolution of banking.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 30 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies