Senior Product Designer and Product Designer

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the finance sector is seeking a Senior Product Designer to lead the design of banking products. You will collaborate with teams to enhance customer experience and drive strategic initiatives. This role requires a strong portfolio and a passion for inclusive design. Join a mature team that values innovation and customer-centric solutions.

Qualifications

• Impressive portfolio demonstrating design process and outcomes.
• Experience partnering with product teams from strategy to execution.

Responsibilities

• Owning the product experience end-to-end, including discovery and delivery.
• Conducting iterative testing, especially for vulnerable customers.
• Leading the Experience Design team and fostering a culture of innovation.

Skills

Empathy

Critical Thinking

Communication

Facilitation

Research

Job description

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Senior Product Designer and Product Designer, London

Client: Zopa

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ad5b4e1d3638

Job Views: 21

Posted: 15.05.2025

Expiry Date: 29.06.2025

Job Description:

Our Story

Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our offerings at our website. We’re incredibly proud of our achievements, including industry awards and being named one of the UK’s Most Loved Workplaces. If you embrace unconventional challenges, think differently, and want to make an impact, join us at Zopa.

Follow us on Instagram @zopalife

As a Product Designer at Zopa, you'll lead end-to-end design of our banking products, ensuring the best customer experience and leading strategic initiatives. Your work will impact large-scale solutions for diverse money needs. Collaborate with designers, product managers, and engineers to align on user needs and business goals. We're looking for empathetic, critical thinkers passionate about delivering value and thriving in a mature team. You will be expected to work in our office 2 days a week (preferably Tuesday and Thursday).

A day in the life:

• Owning the product experience end-to-end, including discovery, ideation, delivery, and iteration
• Delivering high-quality design at all fidelity levels
• Conducting iterative testing, especially for vulnerable customers
• Collaborating with stakeholders to align design with business goals
• Presenting designs and milestones to teams and stakeholders
• Contributing to the wider design community at Zopa

Additionally, for the Senior Product Designer:

• Leading the Experience Design team and fostering a culture of innovation
• Conducting discovery research to understand customer needs
• Communicating and collaborating across all seniority levels
• Mentoring and managing designers
• Working with the Design System team to evolve UI kits
• Staying updated with industry trends and best practices

About you:

• Impressive portfolio demonstrating your design process and outcomes
• Deep care for solving customer problems and creating customer-centric products
• Experience partnering with product teams from strategy to execution
• Ability to work on ambitious projects with diverse stakeholders
• Strategic thinker with opportunity identification skills
• Proficient in research, using quantitative and qualitative data
• Passionate about inclusive design
• Thrives in fast-paced, collaborative environments
• Growth mindset focused on development
• Excellent communication and facilitation skills
• Enthusiastic about developing the design community at Zopa

If you’re passionate about design and eager to make an impact, please submit your CV, cover letter, and a portfolio showing your process from challenge to solution and impact. We look forward to hearing from you!