Senior Product Designer

Farewill; London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading company in end-of-life services is seeking a Senior Product Designer to transform outdated systems into compassionate and effective experiences. This role involves collaborating closely with product managers and cross-functional teams to design user-friendly products. The ideal candidate will have strong design skills, excellent communication, and a collaborative approach. Join us in making a meaningful impact in the industry.

Benefits

25 Days Holiday + Bank Holidays

10% Annual Company Bonus

BUPA Private Healthcare

Life Assurance

Pension Scheme

Hybrid flexible working

Access to internal development schemes

Qualifications

• Strong user-centered design skills across platforms.
• Excellent communication and documentation skills.
• Experience with scalable design patterns.

Responsibilities

• Design inclusive products prioritizing customer needs.
• Influence product direction balancing user insight and business goals.
• Collaborate with cross-functional teams on design processes.

Skills

User-Centered Design

Communication

Attention to Detail

Analytical Mindset

Collaboration

Tools

Figma

Miro

Job description

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Contract: Full-time, Permanent

Location: Maidenhead or London (Hybrid - 3 days on-site, 2 days from home)

Salary: up to £75,000 per annum

About us:

It's inevitable that all of us are going to deal with death at some time in our lives. It’s a fundamental, tragic part of what it is to be human. But the services that should be supporting us haven’t changed in decades.

From writing your will to planning a funeral or organising probate, the way we deal with death can be complicated and expensive. Instead of feeling supported, people feel lost.

But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter, and friendlier. Now we’re the UK’s top rated probate provider, and help our customers pledge over £300 million to charities through gifts left in their wills.

We’ve also joined the Dignity Group - one of the major providers of funeral services in the UK. Together, we’re on a mission to change the way the world deals with death. It’s no small task - and we’re looking for a Product Designer to help us do it.

The role:

Help shape the future of end-of-life services in the UK. This is a unique opportunity to reimagine outdated, complex systems and turn them into experiences that are simpler, more compassionate, and truly effective.

As a Senior Product Designer, you'll work across our direct-to-consumer products and internal tools, partnering closely with product managers and cross-functional leads. You’ll play a hands-on role in shaping solutions from concept to execution, whether that’s sketching ideas on a whiteboard or using digital tools to design detailed user journeys.

We're looking for a designer who brings strong craft, excellent communication skills, and the ability to guide teams through the design process. You’ll be a key player in helping drive real transformation across the business.

Key Responsibilities:

• Design simple, inclusive and trustworthy products that put customer needs first.
• Influence product direction by balancing user insight with business goals.
• Advocate for users through evidence-based design, from discovery to delivery.
• Work with the team to develop our approach to product design, from the big picture down to the smallest UI details
• Familiarity with collaborative design tools such as Figma and Miro is essential to support cross-functional thinking and remote collaboration.
• Contribute to both customer-facing experiences and the internal tools that power them.
• Report to our Creative Director and collaborate closely with our Lead Brand Designer, Product Managers, Engineers, and business stakeholders.
  
  
  

In the interview we’re looking for evidence of:

• Strong user-centred design skills, delivering intuitive, effective experiences across platforms and devices.
• Excellent written and verbal communication, including clear documentation and facilitation.
• Meticulous attention to detail and a passion for the craft of design.
• Analytical mindset with a focus on human-centred outcomes.
• Collaborative approach, working seamlessly with content, research, product, and engineering teams.
• Experience identifying, defining, and applying scalable design patterns.
  
  
  

In return we offer:

• Annual salary of £75,000
• 25 Days Holiday + Bank Holidays
• 10% Annual Company Bonus
• BUPA Private Healthcare (Self)
• X2 Life Assurance
• Pension Scheme
• Hybrid flexible working (3 days in office)
• Access to our internal colleague development schemes.
  
  
  

What are the next steps?

To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.

FCA Regulation Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Financial Services and Technology, Information and Internet

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