Senior Product Designer

Healthtech 1; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Healthtech-1 in London is seeking a Senior Product Designer to own the Bookable Navigator Inbox, used by GP receptionists, care navigators and clinicians.

You will work directly with the CEO, ship from user research to high-fidelity design, and help define product decisions in a fast-paced startup. Equity is on offer and London office four days a week with one day from home.

Qualifications

• Experience shipping at least two products used by real people.
• Proven track record in a product startup environment.
• Deep obsession with UI details and typography.
• Comfort with using data to justify design decisions.

Responsibilities

• Get close to users through interviews and field observations.
• Collaborate with staff across GP reception, care navigation and clinical teams.
• Scope and prioritize product tickets with engineers before development.
• Prototype and test concepts, from sketches to high-fidelity designs.
• Measure the impact of changes using product data and feedback.
• Ship end-to-end enhancements that reduce time spent by staff.

Skills

User research

UI/UX design

Data-driven

AI tools

Tools

Figma

InVision

Job description

We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible The world's best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we're on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London. We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe.

These principles drive everything we do at Healthtech-1: Care deeply Work hard Be your word Trust in radical truth and transparency Do your life's best work Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook.

The role

We're hiring a Senior Product Designer to work directly with our CEO to own the design of the Bookable Navigator Inbox: this is the place where GP practice teams receive, triage and act on every patient request. It's used all day by receptionists, care navigators and clinicians, and every rough edge costs them precious time with patients. This is for a designer who has spent 5+ years shipping within fast-paced product teams and is looking for the next level up in their career. You'll have a lot of ownership, be expected to stay close to users, and work closely with engineering. If you are hungry, want to work hard, and want a role of a lifetime, we'd love to hear from you.

What you'll do

• Get close to users
• Talk to practice staff regularly: run interviews, sit in on real shifts, and watch how the Inbox gets used
• Research and scope product tickets before they reach engineering, so we build the right thing
• Become the user: dogfood the product until you know its friction better than anyone
• Use data: Dig into product metrics to find where people get stuck, then turn that into design work
• Measure whether what you shipped actually made things better
• Design and ship: Take ideas from scrappy MVP through to polished, high-fidelity design
• Make things simple, beautiful and usable, for people working under real time pressure
• Work side by side with engineers, from first sketch to what goes live
• Use AI tools like Claude every day to research, prototype and move faster

About you

• You’ve cut your teeth on at least two great products, shipped and used by real people
• You’ve worked in a product team, and you’ve worked at a startup
• You’re obsessed with UI and think about design constantly, down to the spacing on a button
• You’re excited about talking to users and getting close to the problem
• You have the fire to improve: you seek out feedback and want to get much better quickly
• You’re comfortable with numbers and can make a case from data
• You already use AI tools in your workflow

Bonus

Bonus: the best candidates will think like a product manager. You ask why before how, can scope a problem down to what matters, and have opinions about what to build next. We'll explore this in the interview process.

Progression

Progression As AI changes how software gets built, the line between design and product is blurring, and this role sits right on the edges. You'll start owning the Inbox experience, and grow towards owning product decisions end to end. We want people who could one day found their own company. Here you'll get the reps to do it: real users, real problems in the NHS, and the freedom to work directly with our CEO to shape what we build.

The details

Salary: competitive, plus equity

Location: London (Stratford), in the office 4 days a week with 1 day (Wed) working from home

A bit about us

We're all NHS staff. We're inside-outsiders. Trusted with one of the biggest datasets in the world. Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 4 days in the office and 1 day WFH (for most roles). We highly prioriti