Support Specialist

Health Data Innovations, Inc.; Stratford-upon-Avon; Híbrido; GBP 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

2 paid volunteer days per year

Learning budget £250 annually

Breakfast & lunch provided in the офис

Team outings

Nest pension contribution

Fertility leave

Descripción de la vacante

Healthtech-1 is on a mission to improve NHS access through technology, operating from a GP practice in East London with hybrid work (4 days in office, 1 day WFH). You’ll join a world-class team dedicated to booking and guiding NHS appointments and improving frontline support.

You will interact with NHS staff, respond to issues quickly, onboard new customers, and contribute to content that helps practices achieve an A* experience. This role blends analytical thinking with compassionate service.

Formación

• Clear and engaging communication style, with ability to write concise content.
• Strong organisational skills with ability to juggle conversations, tasks and projects.
• Desire to impact NHS staff and patient outcomes through supportive growth.

Responsabilidades

• Support NHS staff by responding to problems and ideas quickly.
• Onboard new customers and deliver an excellent onboarding experience.
• Write best-in-class content to support practices.
• Manage user accounts including billing, user management and features.
• Use Intercom, Notion, Slack, and Typeform in daily work.
• Provide customer insights back to the team to improve products.
• Develop scalable ideas to support nationwide growth.

Conocimientos

Excellent communication

Organised

Empathetic

Analytical

Attention to detail

Team player

NHS experience (desirable)

Herramientas

Intercom

Notion

Slack

Typeform

Descripción del empleo

We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible

The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works.

We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI.

We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly.

Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients.

We operate from within a working GP practice in East London. We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe

Our Principles

Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1:

1. Care deeply
2. Work hard
3. Be your word
4. Trust in radical truth and transparency
5. Do your life's best work
6. Find the fun

Read more about our principles and our "why" in the Healthtech-1 Handbook.

Who you are

• Able to communicate very well, in a style that is fun, clear, honest, concise and engaging.
• Organised, with the ability to juggle multiple things at a time whether that be conversations, tasks or projects.
• A hunger to do your life's best work, to have a large impact on the struggling health system.
• Analytical, with the ability to crunch data and use a spreadsheet well.
• Can take projects from just an idea, to fully complete.
• A insatiable desire to help others, to always give NHS staff, one less task
• A true attention to detail - as this is a trait that makes us stand out from the rest. It shows we care.

Desirable to...

• Have worked in the NHS.
• Have worked in a fast paced startup.

What the job involves

• An opportunity to have real positive impact with a passionate world class team, supporting the backbone of the country's health - NHS staff
• Speaking to NHS staff, responding to problems, questions and ideas, quickly.
• Helping new customers get onboarded, and giving them a A* experience - they deserve it!
• To write best-in-class content so that you can support many practices.
• Manage users' accounts; understanding concepts of: billing, user management, features, GP land.
• Using modern tools such as Intercom Notion, Slack, and Typeform.
• To bring customer insights and feedback back to the team, so we can improve our products.
• Think and implement ideas to help this area scale nationwide.

"Support @ Healthtech-1 is the front line to the wonderful NHS staff we serve every day! We're looking for someone who has the compassion and determination to help them get to the right solution. A career at Healthtech-1 is unlike any other. It's a career that changes lives. We're excited to hear from you!" -- Rupert, Head of Operations & Finance

A bit about us

We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world.

Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.

4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success!

We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.

DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

An opportunity for real upside

• Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.
• Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.
• Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.
• Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success!
• Team takeaways every Monday night
• Health and fitness budget of £60 per month - see more here
• An additional 7 days of paid leave is available if you want to take time to learn how to meditate.
• Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.
• We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.
• We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France!
• No private medical insurance, because we believe in the NHS and we are here to improve it!
• Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible.
• Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment.
• Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider.
• Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression.
• If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations.
• And of course, an adventure of a lifetime!

Inclusive & Diverse by Design

We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds.

Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members!

We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.