Senior Product Content Lead - Remote/UK

Little Journey; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Little Journey in Leeds is seeking a Senior Product Content Manager to shape the content strategy for Trial Flow. You will partner with Product, Design and Clinical teams to define standards, guardrails and scalable processes that support global content needs.

You will line manage the Content Co‑ordination Manager and Localisation Manager, oversee freelancers, and drive AI‑assisted content while maintaining clinical validation and accessibility commitments.

Qualifications

• Significant and demonstrable experience developing and implementing content strategy for digital products.
• Experience establishing content governance, standards and scalable content processes within the product function.
• Proven ability to work cross‑functionally with Product, Design and subject matter experts to deliver high‑quality content.
• Practical experience using generative AI to create or iterate content, with the curiosity and confidence to experiment with prompts, models and workflows while applying appropriate quality controls.
• Strong understanding of content lifecycle management.
• Experience using user insights and data to improve content effectiveness.
• Strong stakeholder management, communication and organisational skills.
• Comfortable balancing strategic thinking with hands‑on delivery in a fast-paced environment.
• Experience leading work through others, including setting direction, giving high‑quality feedback and holding internal or external contributors accountable for outcomes.
• Familiarity with accessibility and inclusive content principles.

Responsibilities

• Develop and evolve content strategy in collaboration with Product, Clinical, Discovery, Design, Commercial and other stakeholders, aligning participant needs, product strategy and business priorities.
• Drive a commercially sustainable approach to content, maximising reuse and efficient adaptation while ensuring costs and margins inform pricing decisions.
• Refine the principles, guidelines and guardrails to enable consistent, high‑quality content decisions.
• Evolve the content experience across Little Journey and Trial Flow, including educational, support, coping and product UI content.
• Identify opportunities for content to improve participant outcomes, product engagement and customer value, working with Product and Design to incorporate these into product discovery and development.
• Develop how we use AI alongside human expertise to generate and iterate high‑quality content, experimenting with prompts, models and workflows while putting appropriate guardrails and clinical validation in place.
• Own Content Delivery, working closely with Delivery to ensure content is delivered on time, on budget and to our quality benchmarks.
• Establish and maintain proportionate standards, governance and approval processes that ensure content is accurate, appropriate and consistent without creating unnecessary barriers to delivery.
• Manage complex content lifecycles, ensuring content moves effectively from identified need through generation, expert review, publishing, delivery, versioning, and archival .
• Provide content judgement where participant, clinical, product or commercial requirements need to be balanced.
• Continuously improve how content is structured and delivered, using better processes, tooling, automation and reuse to increase efficiency and scalability.
• Be accountable for the effectiveness of our localisation capability and strategy, ensuring it delivers the required quality, scalability and cost‑effectiveness as Little Journey grows internationally.
• Set clear outcomes and priorities for localisation and support the Localisation Manager to deliver them.
• Line manage and develop your team, setting clear outcomes and enabling them to take ownership of delivery.
• Work directly with client stakeholders where needed to align content plans, manage feedback and resolve content‑related issues.
• Commission and oversee freelancers and external contributors, ensuring clear briefs, expectations and quality of outputs.
• Work closely with key internal stakeholders to create alignment around content priorities and decisions, ensuring content is championed across roadmaps, projects, engagements and company priorities.
• Define appropriate measures of content effectiveness and operational metrics within Little Journey's existing data framework, connecting content performance to relevant company and product metrics.
• Use participant feedback, product and behavioural data, operational insights and stakeholder input to identify and prioritise improvements.
• Measure whether changes to content, localisation, tooling and ways of working are improving outcomes, quality, efficiency or cost.

Skills

Content strategy

Content governance

Cross-functional collaboration

Generative AI

Content lifecycle

Stakeholder management

Editorial leadership

CMS

Tools

CMS

Job description

Little Journey in Leeds is seeking a Senior Product Content Manager to shape the content strategy for Trial Flow. You will partner with Product, Design and Clinical teams to define standards, guardrails and scalable processes that support global content needs.

You will line manage the Content Co‑ordination Manager and Localisation Manager, oversee freelancers, and drive AI‑assisted content while maintaining clinical validation and accessibility commitments.