Senior Process Improvement Specialist

Bupa Dental Care UK; Greater London, West of England; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Great Place to Work Certified

Best Workplaces for Women

Wellbeing support

Learning programmes

Hybrid and flexible working

Job summary

Bupa Dental Care UK is seeking a home-based Policy and Process Lead with occasional travel to London or Bristol offices. You will shape policy governance, drive best-practice process design, and own the SharePoint document management system to keep policies accessible and up to date.

You will collaborate with stakeholders across Dental, Risk, Compliance and Sustainability to implement high-impact policies, and lead initiatives to improve engagement and user experience.

Qualifications

• Experience leading policy design, implementation and embedding across a complex organisation.

Responsibilities

• Lead the continuous improvement of policies, processes and governance across Bupa Dental Care.
• Act as the subject matter expert for process design, optimisation and simplification, driving consistency and best practice across the business.
• Facilitate our Policy & Process Forum, ensuring new and updated policies are reviewed, approved and effectively embedded.
• Partner with stakeholders across Dental, Risk, Compliance and Sustainability to develop and implement high-impact policies and processes.
• Drive innovation in how policies and guidance are communicated, improving engagement, accessibility and user experience.
• Own and continuously improve our SharePoint document management system, ensuring documentation remains accurate, accessible and up to date.
• Work with business leaders to prioritise improvements that support strategic objectives and deliver the greatest business impact.

Skills

Policy design

Process design

Stakeholder management

Facilitation

Change management

Tools

SharePoint

Job description

Home-based with occasional travel to our London or Bristol offices.

Join us in shaping how Bupa Dental Care works. In this highly visible role, you'll lead the continuous improvement of policies, processes and governance across the business, helping teams work more effectively while ensuring compliance with internal and external requirements.

Working closely with stakeholders across Dental, you'll drive the development, implementation and embedding of best-practice ways of working. You'll also take ownership of our SharePoint document management system, ensuring policies and guidance remain accessible, effective and up to date.

What you'll be doing

• Lead the continuous improvement of policies, processes and governance across Bupa Dental Care.
• Act as the subject matter expert for process design, optimisation and simplification, driving consistency and best practice across the business.
• Facilitate our Policy & Process Forum, ensuring new and updated policies are reviewed, approved and effectively embedded.
• Partner with stakeholders across Dental, Risk, Compliance and Sustainability to develop and implement high-impact policies and processes.
• Drive innovation in how policies and guidance are communicated, improving engagement, accessibility and user experience.
• Own and continuously improve our SharePoint document management system, ensuring documentation remains accurate, accessible and up to date.
• Work with business leaders to prioritise improvements that support strategic objectives and deliver the greatest business impact.

What you'll bring

• Experience leading policy design, implementation and embedding across a complex organisation.
• Strong process design and continuous improvement expertise, with the ability to identify opportunities and deliver practical solutions.
• Experience working with a wide range of stakeholders and multidisciplinary teams.
• The ability to work independently, manage competing priorities and deliver at pace.
• Excellent communication and facilitation skills, with the confidence to lead workshops and influence stakeholders at all levels.
• Strong stakeholder management, negotiation and relationship-building skills, with a focus on achieving positive outcomes aligned to business requirements.
• Proud to be a Great Place to Work Certified employer and recognised as one of the UK's Best Workplaces for Women and Best Workplaces for Development 2026, reflecting our commitment to an inclusive, supportive culture where people can thrive.
• Dedicated wellbeing support, including our Menopause Plan, Period Plan and Employee Assistance Programme.
• Access to 300+ learning programmes through Bupa Learn, plus LinkedIn Learning and development opportunities to support your career growth.
• Flexible and hybrid ways of working, helping you balance your career with life beyond work.
• Access to My Bupa Extras, offering thousands of retail, travel and lifestyle discounts, plus financial wellbeing support.
• Access to our electric vehicle salary sacrifice scheme, supporting more sustainable travel choices.
• The flexibility to buy and sell annual leave, giving you greater control over how and when you take time out.

And much more. Just ask us during the recruitment process.

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.