Senior PMO Director: Global Enterprise Delivery

Neara; Greater London; On-site; GBP 75,000 - 105,000; Full time

Job summary

Neara is hiring a Senior Project Manager to build and lead a new PMO in Europe. You will steer complex software implementations, set delivery standards, and mature PMO tooling across customer engagements.

Your work will directly influence how we scale our energy-tech solutions and customer success operations across markets. You will collaborate with engineering, product, and CS leaders to ensure programs are resourced, tracked, and delivering value.

Qualifications

• 5+ years of experience across Customer Success, Professional Services, or PMO, with deep experience driving complex software implementations, delivery excellence, or PMO strategy.
• Direct experience managing enterprise software projects or large-scale transformation programs, with a clear understanding of what makes complex projects succeed or fail.
• Track record of applying, and improving, project management standards and processes rather than just operating within an existing framework.
• Comfortable working at multiple altitudes: following a defined methodology one day, unblocking execution on the ground the next.
• Strong communication skills, with the ability to translate complex project status, risks, and trade-offs into clear narratives for senior leadership and customers.
• Comfortable with data and tooling - able to build and maintain (automated) reporting, dashboards, and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana, or similar).
• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
• Fluent in English (must) and other European languages (preferred).

Responsibilities

• Manage end-to-end project delivery for a portfolio of complex, high-value enterprise software engagements, from kickoff through go-live and handover.
• Apply and reinforce project management best practices and standards across your projects, setting the bar for how implementations should run.
• Maintain accurate, up-to-date project tracking and reporting - status, risks, milestones, and value delivery - and roll it up into team-level rituals and leadership dashboards.
• Identify risks and blockers early, and drive them to resolution by coordinating across Customer Success, Product, and Engineering.
• Partner with the VP of CS and the wider CS team to refine PMO tooling, templates, and reporting infrastructure as the function matures.
• Support contract and scope reviews with Product and Engineering to ensure projects are resourced and configured for success from the start.
• Design and maintain Customer Success team onboarding and continuous learning systems.

Skills

Project management

Stakeholder comms

Data dashboards

Cross-functional

Tools

Fibery

Jira

Asana

Job description

Neara is hiring a Senior Project Manager to build and lead a new PMO in Europe. You will steer complex software implementations, set delivery standards, and mature PMO tooling across customer engagements.

Your work will directly influence how we scale our energy-tech solutions and customer success operations across markets. You will collaborate with engineering, product, and CS leaders to ensure programs are resourced, tracked, and delivering value.