Director, PMO

Neara; Greater London; On-site; GBP 75,000 - 105,000; Full time

Job summary

Neara is hiring a Senior Project Manager to build and lead a new PMO in Europe. You will steer complex software implementations, set delivery standards, and mature PMO tooling across customer engagements.

Your work will directly influence how we scale our energy-tech solutions and customer success operations across markets. You will collaborate with engineering, product, and CS leaders to ensure programs are resourced, tracked, and delivering value.

Qualifications

• 5+ years of experience across Customer Success, Professional Services, or PMO, with deep experience driving complex software implementations, delivery excellence, or PMO strategy.
• Direct experience managing enterprise software projects or large-scale transformation programs, with a clear understanding of what makes complex projects succeed or fail.
• Track record of applying, and improving, project management standards and processes rather than just operating within an existing framework.
• Comfortable working at multiple altitudes: following a defined methodology one day, unblocking execution on the ground the next.
• Strong communication skills, with the ability to translate complex project status, risks, and trade-offs into clear narratives for senior leadership and customers.
• Comfortable with data and tooling - able to build and maintain (automated) reporting, dashboards, and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana, or similar).
• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
• Fluent in English (must) and other European languages (preferred).

Responsibilities

• Manage end-to-end project delivery for a portfolio of complex, high-value enterprise software engagements, from kickoff through go-live and handover.
• Apply and reinforce project management best practices and standards across your projects, setting the bar for how implementations should run.
• Maintain accurate, up-to-date project tracking and reporting - status, risks, milestones, and value delivery - and roll it up into team-level rituals and leadership dashboards.
• Identify risks and blockers early, and drive them to resolution by coordinating across Customer Success, Product, and Engineering.
• Partner with the VP of CS and the wider CS team to refine PMO tooling, templates, and reporting infrastructure as the function matures.
• Support contract and scope reviews with Product and Engineering to ensure projects are resourced and configured for success from the start.
• Design and maintain Customer Success team onboarding and continuous learning systems.

Skills

Project management

Stakeholder comms

Data dashboards

Cross-functional

Tools

Fibery

Jira

Asana

Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

Director, PMO

As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an increasingly complex portfolio of customer engagements. To that end, we are hiring a Senior Project Manager for our European business: a position dedicated to software delivery and project management excellence, internal and customer training, and maintaining the connective tissue between our customer value, solutions and engineering teams.

PMO is a new team that you will shape and operationalize, owning several critical functions which have to date, either operated in a more disaggregated manner or not existed at all. This is an exciting opportunity to build an important part of the Neara engine, with scope to influence global operations strategy as a senior member of the team in one of our fastest growing markets.

What You Will Do:

• Manage end-to-end project delivery for a portfolio of complex, high-value enterprise software engagements, from kickoff through go-live and handover.

• Apply and reinforce project management best practices and standards across your projects, setting the bar for how implementations should run.

• Maintain accurate, up-to-date project tracking and reporting - status, risks, milestones, and value delivery - and roll it up into team-level rituals and leadership dashboards.

• Identify risks and blockers early, and drive them to resolution by coordinating across Customer Success, Product, and Engineering.

• Partner with the VP of CS and the wider CS team to refine PMO tooling, templates, and reporting infrastructure as the function matures.

• Support contract and scope reviews with Product and Engineering to ensure projects are resourced and configured for success from the start.

• Design and maintain Customer Success team onboarding and continuous learning systems.

Who You Are:

• 5+ years of experience across Customer Success, Professional Services, or PMO, with deep experience driving complex software implementations, delivery excellence, or PMO strategy.

• Direct experience managing enterprise software projects or large-scale transformation programs, with a clear understanding of what makes complex projects succeed or fail.

• Track record of applying, and improving, project management standards and processes rather than just operating within an existing framework.

• Comfortable working at multiple altitudes: following a defined methodology one day, unblocking execution on the ground the next.

• Strong communication skills, with the ability to translate complex project status, risks, and trade-offs into clear narratives for senior leadership and customers.

• Comfortable with data and tooling - able to build and maintain (automated) reporting, dashboards, and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana, or similar).

• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

• Fluent in English (must) and other European languages (preferred).

What We Offer:

• This is a rare opportunity to help stand up a brand-new PMO function for Neara. You will run some of our most important customer implementations while directly shaping the standards and tooling that scale our customer success operations in our largest market.

• Based in Europe, you will be a key part of our strategic growth in this market and drive the development of a self sustained business.

• Work on technology that matters. Our physics-enabled digital twins are actively protecting global energy grids from increasingly common weather events and structural failure, meaning your operational excellence directly translates to a more resilient world.

• You will have the strategic autonomy to influence global operations, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission.

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