Senior Personal Injury Claims Handler

Automobile Association; Basingstoke; On-site; GBP 34,000 - 40,000; Full time

Job summary

An established industry player is seeking a Senior Personal Injury Handler to join their dynamic team. In this pivotal role, you will manage Personal Injury claims, ensuring adherence to best practices and service levels. Your expertise will be crucial in shaping departmental processes and driving efficiency within the team. With a strong focus on stakeholder management and effective communication, you will play a key role in supporting colleagues and enhancing the overall performance of the Personal Injury department. Join a company that values diversity and offers a range of benefits to support your career growth and well-being.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Diverse learning and development opportunities

Employee Assistance Programme

24/7 remote GP service

Qualifications

• Minimum 2 years’ experience in Personal Injury claims.
• Strong understanding of insurance principles.

Responsibilities

• Managing claims up to £25k in Personal Injury.
• Providing coaching and training to colleagues.
• Supporting change projects for continual improvement.

Skills

Thorough knowledge of insurance

Experience in Personal Injury claims

Effective communication skills

Stakeholder management

Analytical skills

Job description

Location: Basingstoke
Salary: £34,000 plus up to 10% annual bonus
Contract: Full time/Permanent
Hours: 37.5 hours Monday to Friday

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

This is the job

As a Senior Personal Injury Handler, you will support the Personal Injury department in its objective of effectively managing OIC/MOJ/Fast track Personal injury claims.

Through the development of departmental processes, training and implementation of change, your technical expertise will play a key role in ensuring the Personal Injury Team remains at the forefront of the evolving personal injury picture.

What will I be doing?

You’ll be:

• Directly managing claims up to a value of £25k across all areas of Personal Injury in accordance with the claim’s philosophy, claims handling procedures and service levels
• Acting as a point of technical expertise to help shape the team's ongoing strategy
• Carrying out departmental audits to ensure best practice within the department
• Providing assistance, coaching and training colleagues to ensure a high level of technical ability within the team
• Supporting the team leader in the delivery of change projects to ensure continual improvement
• Working closely with internal claims teams such as Credit Hire and counter fraud to ensure claims with these elements are correctly managed and risks mitigated

What do I need?

• Thorough knowledge of insurance with a strong understanding of the principles of insurance
• Minimum 2 years’ experience in Personal Injury claims
• An in-depth understanding of the motor insurance claims market and how it operates and have a track record of using this knowledge to drive efficiencies
• Effective communication & interpersonal skills
• Stakeholder management, ability to build strong networks & influence upwards
• Good analytical skills -Management Information (MI) – attention to detail

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.