Senior Performance, Intelligence and Analysis Manager

Transport for London; Greater London; Hybrid; GBP 80,000 - 87,000; Full time

Benefits offered by this job

Hybrid working

Free TfL travel

Final salary pension

Private healthcare (optional)

Discounted travel

Job summary

Transport for London is seeking a Senior Performance, Intelligence & Analysis Manager to shape intelligence and performance capabilities for SPE. You will lead a multidisciplinary team, drive evidence-based decision-making, and influence strategic priorities across London's transport network.

The role involves coordinating with TfL leaders and partners to target resources, improve performance, and deliver customer benefits while working in a hybrid office/home setup.

Qualifications

• Experience leading large analytical, intelligence or performance functions to support strategy and delivery.
• Ability to translate complex analysis into actionable insights for senior stakeholders.
• Proven capability in managing, developing and mentoring analytical professionals.

Responsibilities

• Lead SPE's intelligence, analysis, modelling and performance function to support decision-making.
• Develop and embed intelligence-led approaches to identify risk, threat, harm and demand across the network.
• Provide senior analytical advice to SPE leaders ensuring information drives planning and deployment decisions.
• Oversee advanced analytical techniques to assess operational effectiveness and benefits realisation.
• Build partnerships across TfL and external bodies to drive improvement.
• Inspire and develop a high-performing team aligned with objectives.

Skills

Leadership

Analytics

Stakeholder management

Strategic thinking

Program leadership

Job description

Senior Performance, Intelligence and Analysis Manager

Location: Palestra, Surface Transport Corp

Company: TfL, GLA or OPDC

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Key Information

Job title: Senior Performance, Intelligence & Analysis Manager

Salary : Circa £81,500 + TFL Benefits (Depending on skills, knowledge and experience)

Grade: Band 4 Contract type: TfL

Location: Palestra, Southwark, London / Hybrid working*

Internal - All offers of employment are subject to satisfactory right‑to‑work checks, and candidates must be able to demonstrate their legal right to work in the UK. In certain circumstances, TfL may be able to sponsor Skilled Worker visas for roles and individuals that meet the required elig£8ibility criteria, including those covered by transitional rules. Further details can be found here: Our response to visa sponsorship changes.

External - All offers of employment are subject to satisfactory right to work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Overview of the Role

An exciting opportunity has arisen to join Security, Policing & Enforcement (SPE) as the Senior Performance, Intelligence & Analysis Manager.

Reporting to the Head of Performance, Planning & Standards, this is a key leadership role responsible for shaping the intelligence, analytical and performance capability that underpins decision-making across SPE. The role provides the evidence, insight and assurance that informs strategic priorities, operational deployment, investment decisions and policy development across London's transport network.

Leading a multidisciplinary team of analytical and performance specialists, the successful candidate will drive intelligence-led and evidence-based approaches to understanding threat, harm, risk and demand. Working at the heart of a complex operational environment, they will ensure leaders have the information and insight required to target resources effectively, improve performance and deliver the greatest benefit for customers and communities.

The role plays a critical part in supporting TfL's enforcement activity and TfL-funded policing initiatives through advanced analytics, performance management, evaluation and research.

Working closely with senior leaders, policing partners and stakeholders across TfL, the postholder will help shape strategic priorities, influence investment decisions and drive continuous improvement across the directorate.

This is a unique opportunity to lead a specialist function operating at the intersection of intelligence, performance, public safety and operational delivery within one of the world's largest and most complex transport networks.

Key Accountabilities

• Lead SPE's intelligence, analysis, modelling and performance function, providing timely, accurate and actionable insight to support strategic, tactical and operational decision-making.
• Develop and embed intelligence-led and evidence-based approaches to identify, assess and prioritise risk, threat, harm and demand across the transport network.
• Provide senior analytical advice and assurance to SPE leaders, ensuring intelligence and performance information drives planning, governance and resource deployment decisions.
• Oversee the development and application of advanced analytical, modelling, evaluation and research techniques to assess operational effectiveness and demonstrate benefits realisation.
• Build strong partnerships with policing, enforcement, operational and analytical teams across TfL and external organisations to support collaborative problem solving and performance improvement.
• Lead, develop and inspire a high-performing team of analytical professionals, ensuring capability, capacity and priorities align with organisational objectives.

Skills, Knowledge & Experience

Skills

• Strong leadership and people management skills, with the ability to set direction, manage performance and develop specialist teams.
• Excellent analytical and problem-solving capability, with the ability to interpret complex intelligence, risk, performance and demand information.
• Ability to translate complex analysis and data into clear, actionable insight for senior stakeholders and operational audiences.
• Strong stakeholder management, influencing and partnership-building skills across organisational boundaries.
• Ability to lead programmes of analytical work and prioritise resources effectively within a complex environment.

Knowledge

• In-depth knowledge of intelligence, analytical, modelling and performance practices within large, complex or public-facing organisations.
• Strong understanding of intelligence-led operating models and how intelligence supports operational decision-making, tasking and deployment.
• Knowledge of analytical methodologies including strategic, tactical and operational analysis, modelling, evaluation and research.
• Understanding of policing, enforcement or public safety environments and performance measurement frameworks.
• Knowledge of relevant information governance, data protection and data-sharing requirements.

Experience

• Experience leading large-scale analytical, intelligence or performance functions that support organisational strategy and operational delivery.
• Experience managing and developing specialist analytical or data professionals.
• Experience working with senior stakeholders and influencing strategic decision-making.
• Experience delivering cross-organisational programmes within complex matrix environments.
• Experience working with policing, enforcement, operational or public-sector partners.

Additional Information

The successful candidate must be able to obtain and maintain the required level of security clearance for the role (currently Non-Police Personnel Vetting Level 2 (NPPV2). Applicants do not need to hold current clearance but must be eligible to obtain it.

Interview Dates

Interviews are expected to take place during November 2026 (exact dates to be confirmed).

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.