Senior Enforcement Standards Manager

Transport for London; Greater London; Hybride; GBP 69 000 - 94 000; Plein temps

Avantages offerts par ce poste

Final salary pension

Free travel on TfL network

Rail travel reimbursement

30 days annual leave

Hybrid working

Résumé du poste

Transport for London seeks an experienced Senior Enforcement Standards Manager to shape and strengthen the professional standards framework for enforcement and professional activity across SPE. Reporting to the Head of Performance, Planning & Standards, you will provide strategic leadership to ensure powers are exercised lawfully, ethically and transparently.

You will lead a specialist team to embed standards, assurance and governance, working with senior leaders, partners and trade unions to

Qualifications

• Extensive knowledge of transport enforcement legislation and regulatory frameworks.
• Experience leading standards, assurance or professional practice functions.
• Experience working with senior stakeholders and trade unions.
• Ability to develop and embed standards and governance frameworks.
• Ability to obtain security clearance for the role.

Responsabilités

• Develop and embed professional standards for enforcement.
• Champion ethical behaviour across enforcement activity.
• Lead the design and operation of assurance and audit frameworks.
• Maintain standards, methodologies, procedures, and guidance for legal compliance and consistency.
• Influence decision making by aligning standards with organisational priorities.

Connaissances

Legislation interpretation

Leadership

Ethical judgement

Communication

Stakeholder management

Description du poste

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Location: Palestra, Surface Transport Corp

Company: TfL, GLA or OPDC

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Key Information

Job title: Senior Enforcement Standards Manager

Salary: Circa £81,500K (depending on skills knowledge and experience)

Grade: Band 4

Contract type: TfL

Reference: 5688

Team: Performance, Planning and Standards

Directorate: Security Policing & Enforcement

Contract details: Fixed Term contract - 12 months (Permanency possible)

Location: Palestra, Southwark-London /Hybrid* working

All offers of employment are subject to satisfactory right ‑ to ‑ work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Overview of project/role

Overview of the Role

An exciting opportunity has arisen to join Security, Policing & Enforcement (SPE) as the Senior Enforcement Standards Manager during a significant period of organisational development and transformation.

Reporting to the Head of Performance, Planning & Standards, this influential leadership role is responsible for shaping and strengthening the professional standard framework that governs enforcement and professional activity. The role provides strategic leadership and organisational oversight for enforcement professionals, ensuring enforcement powers are exercised lawfully, ethically, consistently and in a manner that maintains public trust and confidence.

Leading a specialist team, the successful candidate will develop and embed professional standards, assurance and governance frameworks that support operational effectiveness while reducing organisational, legal and reputational risk. Working closely with senior leaders, operational managers, policing partners, trade unions and other key stakeholders, the postholder will ensure that professional standards remain aligned to legislation, best practice and evolving organisational priorities.

This is a unique opportunity to influence how enforcement is delivered across one of the world's largest and most complex transport networks.

Key Accountabilities

• Develop and embed Professional Standards - Leads and drives the development, implementation and continuous improvement of enforcement professional standards, ensuring they are risk-based, legally compliant and operationally effective.
• Champion Ethical Behaviour - Champions TfL's values and ethical expectations across all enforcement activity, promoting fairness, integrity, transparency and customer‑focused behaviour.
• Leads compliance - Leads the design and operation of assurance and audit frameworks, using data, complaints, incident reviews and intelligence to identify risks, drive corrective action and improve enforcement practice.
• Maintain Standards and Guidance - Specifies, maintains and refines standards, methodologies, procedures and guidance to ensure legal compliance, clarity and consistency in the exercise of enforcement powers and professional practices.
• Influence Strategic Decision Making - Collaborates with senior leaders, governance forums and risk functions to align professional standards with organisational priorities, share insight and inform decision making.

Skills, Knowledge & Experience

Skills

• Ability to interpret complex legislation and regulatory requirements and translate them into clear, practical and operationally meaningful standards, policies and guidance.
• Strong leadership and performance management capability, with the ability to set clear expectations, provide professional challenge and hold teams to account.
• Strong ethical judgement and decision making skills, with the ability to make sound, defensible decisions in complex and sensitive enforcement contexts.
• Excellent communication and influencing skills, engaging effectively with senior leaders, frontline teams & stakeholders.
• Ability to operate effectively in fast changing and high scrutiny environments, responding to emerging risks, regulatory change and public expectations

Knowledge

• Extensive knowledge of legislation, codes of practice and regulatory frameworks governing transport enforcement activity, investigatory practice, use of force and the exercise of statutory powers. (Desirable on transport enforcement – Essential on others)
• Strong knowledge of assurance methodologies, risk management and governance structures, including the application of professional standards frameworks. (Essential)
• Detailed knowledge of enforcement accreditation frameworks, including the Community Safety Accreditation Scheme (CSAS) and Railway Accreditation Safety Scheme (RSAS). (Desirable)
• Good knowledge of the Security Industry Authority (SIA) licensing regime and its application within enforcement and protective service environments. (Desirable)
• Knowledge of TfL byelaws, conditions of carriage and associated enforcement powers applicable to transport operations. (Desirable)
• Understanding of TfL’s operating environment, enforcement challenges, safety requirements, public accountability and customer expectations. (Desirable)

Experience

• Strong operational and people leadership background in enforcement, policing, security or a related regulatory field (Essential)
• Experience managing standards, assurance, or professional practice functions. (Essential)
• Strong experience working across diverse stakeholders internally and externally at a senior level and with Trade Unions. (Essential)
• Experience of transport policing in an integrated transport environment (Desirable)
• Strong experience leading and delivering change and continuous improvement projects and programmes (Desirable)

Additional Information

The successful candidate must be able to obtain and maintain the required level of security clearance for the role (currently Non‑Police Personnel Vetting Level 1 (NPPV1). Applicants do not need to hold current clearance but must be eligible to obtain it.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Fixed term contract

As a fixed term contractor we can offer you a choice of pension arrangements. If you choose not to take our final salary pension scheme you will be paid an allowance on top of your salary, subject to Tax and National Insurance. We will share all the details with you at offer stage and the choice will be yours based on your circumstances. Depending on what you choose you can add up-to 14% to your salary.

Benefits

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel