Senior Pensions Operations Lead: Defined Benefit & BPA

The Actuary; Manchester; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

The Actuary in Manchester is seeking an experienced pensions professional to join our BPA Operations team and drive first-class administration for policyholders and members of defined benefit schemes.

You'll own day-to-day BPA policy administration, support beneficiaries in line with FCA Consumer Duty, and contribute to process improvements while coaching colleagues and ensuring data integrity.

Qualifications

• Pensions administration experience, ideally in defined benefit or BPA environments.
• Solid understanding of pensions administration, including Guaranteed Minimum Pensions, and the regulatory landscape.
• Confidence with administration systems and Microsoft Excel, alongside good analytical, problem solving and decision making skills.
• Excellent organisation and prioritisation skills.
• Strong communication skills and the ability to build good working relationships with policyholders, trustees, colleagues and external suppliers.
• A pensions administration qualification and knowledge of Irish pensions law would be a bonus, but aren't essential

Responsibilities

• Take ownership of day-to-day BPA policy administration for defined benefit schemes.
• Provide proactive, personalised service to policyholders, including those in vulnerable circumstances.
• Manage policyholder and member activity, including records, data integrity, queries, and quotations/settlements.
• Prepare newly onboarded schemes for go-live, including data cleansing and move to buy-out.
• Carry out quality assurance checks, track service levels, and coach colleagues.
• Contribute to reporting, reconciliations, governance, projects and ongoing process improvements.

Skills

Excellent communication

Strong analytical skills

Problem solving

Organisational skills

Relationship building

Education

Pensions administration qualification

Tools

Microsoft Excel

Job description

The Actuary in Manchester is seeking an experienced pensions professional to join our BPA Operations team and drive first-class administration for policyholders and members of defined benefit schemes.

You'll own day-to-day BPA policy administration, support beneficiaries in line with FCA Consumer Duty, and contribute to process improvements while coaching colleagues and ensuring data integrity.