Senior Pensions Administrator

TN United Kingdom; Worthing; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated and experienced pensions administrator to join their team. This role involves providing exceptional service to clients while ensuring compliance with pensions legislation and regulatory requirements. You will have the opportunity to enhance your skills while supporting process improvements and training colleagues. With a commitment to employee development and a supportive work environment, this position offers a chance to make a significant impact in a mission-critical area of the business. If you are passionate about delivering quality service and have a strong background in pensions, this could be the perfect opportunity for you.

Benefits

28 days + 8 bank holidays

Annual cash benefit towards flexible benefits

4x Life Assurance

Company sick pay

Matched pension scheme

Retail discounts

Paid maternity/adoption leave

Return-to-work bonus

Paid paternity leave

Qualifications

• Minimum of 12 months experience in senior pensions administration.
• Strong communication skills with a focus on customer service.

Responsibilities

• Providing administration services to customers, adhering to service levels.
• Engaging with client contacts to resolve complex enquiries using pension knowledge.

Skills

Pensions Administration

Customer Service

Attention to Detail

Strong Communication Skills

IT Skills

Job description

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Company Overview

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

Our vision at EQ is to be the leading global share registrar, offering complementary services to our clients. Our core values—TRUSTED, COMMERCIAL, COLLABORATIVE, and IMPROVE—form the foundation of our success. There has never been a better time to join EQ.

Job Description

As a senior team member, you will provide efficient, accurate, and friendly service to colleagues and customers. You will support your team, identify process improvements, and demonstrate initiative, judgment, and certainty. A strong understanding of pensions legislation, regulatory, and HMRC requirements is essential. You will also take on additional responsibilities such as training, coaching, and representing the team on projects.

Business Functions

Equiniti supports well-known UK brands and public sector organizations in managing complex, regulated administration tasks related to pensions, payroll, and payments. Our services are often mission-critical but not core to our clients' operations, allowing them to focus on their primary activities. We support eight million pension scheme members and process payments exceeding £21bn annually, including major schemes like the NHS and Armed Forces Veterans.

Core Duties and Responsibilities

• Providing administration services to customers, adhering to service levels and quality targets.
• Completing, checking, auditing casework, and providing feedback, coaching, and training to colleagues.
• Engaging with client contacts to resolve complex enquiries using pension knowledge.
• Offering technical guidance to team members and supporting process improvements to enhance output and customer service.

Skills, Attributes, and Behaviour

• Minimum of 12 months experience in senior pensions administration.
• Excellent attention to detail and ability to follow processes and procedures.
• Strong communication skills (written and oral) with a focus on customer service.
• Proven track record of quality, timely delivery, and strong numeracy and literacy skills.
• Ability to develop positive working relationships.
• Strong IT skills and willingness to learn new systems.

Employee Benefits

• 28 days + 8 bank holidays, with options to buy additional days.
• Annual cash benefit towards flexible benefits (dental, gym, extra holidays).
• 4x Life Assurance.
• Company sick pay (2 months full pay, 2 months half pay, post-probation).
• Matched pension scheme (up to 10% from both employee and employer).
• Retail discounts (EQ Wins).
• Maternity/adoption leave of 3 months full pay, return-to-work bonus, and paid paternity leave.

We are committed to equality of opportunity for all staff. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or marriage status.

Please note employment is subject to satisfactory pre-employment screening, including activity & GAP verification, DBS or Access NI, credit, sanctions, and CIFAS checks.