Senior Pensions Administrator

Willis Towers Watson; Redhill; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Pensions Administrator to join their dynamic team in Redhill. This role offers a unique opportunity to work with complex pension schemes while mentoring junior associates and ensuring high service standards. With a flexible hybrid working model, you will be part of a supportive environment that values your contributions and provides opportunities for professional growth. If you have a passion for pensions and a commitment to quality service, this position is perfect for you.

Qualifications

• Experience in administering occupational pension schemes.
• Excellent interpersonal skills and customer-focused approach.

Responsibilities

• Service member and client queries related to pension schemes.
• Train and mentor junior associates while ensuring performance standards.

Skills

Administration of occupational pension schemes

Coaching and mentoring

Interpersonal skills

Time management

Customer focus

Accuracy

Tools

Pension administration software

Job description

Description

We are hiring for a Senior Pensions Administrator who would be based in one of our offices in Redhill, Leeds or Welwyn. In this role, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of the Pensions Administrators.

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. As a reward for your efforts, we will offer you a competitive salary and benefits package along with potential progression opportunities, support, and further training.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person, and in-office interactions depending on the needs of the team, role, and clients. Our flexibility is rooted in trust, and “hybrid” is not a one-size-fits-all solution.

The Role

• Working within an administration team, servicing both member and client queries related to DB and some DC pension schemes.
• In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
• Deputise in the absence of the Team Leader.
• Be a senior point of reference on technical issues and non-standard cases.
• Check and challenge work performed by less experienced associates and ensure that the requested work has been undertaken.
• Train, support, and mentor junior associates and hold regular feedback sessions.
• Assist in more complex/project work when required, including handling complaints.
• Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to the Team Leader.
• Ensure that targets and deadlines are met.

Qualifications

The Requirements

• Experience in administering occupational pension schemes.
• Experience in coaching and supporting less experienced associates.
• Excellent interpersonal skills, including good written and verbal communication.
• Good time management skills and the ability to organise and prioritise workload.
• Able to work with a high level of accuracy.
• Customer and quality-focused.
• Computer literate.