Senior Pensions Administrator (Fixed-term Contract) | London, UK

Equiniti; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Pensions Administrator to enhance their team. In this pivotal role, you will implement training for Pension Administrators and ensure quality in service delivery. Your expertise in pensions administration and strong communication skills will drive exceptional customer service. Join a forward-thinking company that values collaboration and continuous improvement, while enjoying a comprehensive benefits package including a pension plan and flexible benefits. This is an exciting opportunity to make a significant impact within a dynamic environment.

Benefits

Equiniti Pension Plan

Long Term Incentive Plan

Employee Assistance Programme

Life Assurance

Employee Discounts

Flexible Benefits

28 Days Holiday

Volunteer Days

Equiniti ICON Awards

Qualifications

• Experience in pensions administration is essential.
• Strong communication and customer service skills are crucial.

Responsibilities

• Provide administration services to customers and meet targets.
• Resolve customer inquiries and perform pension calculations.
• Identify and implement process improvements.

Skills

Pensions Experience

Attention to Detail

Communication Skills

Customer Service

Numeracy Skills

Ability to Train Others

Job description

Senior Pensions Administrator (Fixed-term Contract)

Management Level
H

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base. Our values are the core foundation of our success: we are TRUSTED to deliver on commitments, COMMERCIAL in building long-term value, COLLABORATIVE in approach, and we IMPROVE by continually enhancing skills and services. There has never been a better time to join EQ.

Role Summary

The Senior Pension Administrator will be responsible for implementing training and development for Pension Administrators and authorising/quality marking work completed by the team. The role involves collaboration with a fellow Senior Pension Administrator, Pension Technical Analyst, and Team Manager to ensure all authorisations and support are completed accurately and promptly, aiming for continuous improvement in customer service.

Skills, Capabilities, and Attributes

The successful candidate will demonstrate:

• Previous pensions experience (essential)
• Previous Senior Pension Administrator experience (preferred)
• Excellent attention to detail and adherence to processes
• Strong communication skills
• Proven track record of quality and timely delivery
• Desire to deliver exceptional customer service
• Ability to develop positive working relationships
• Computer literacy and willingness to learn new systems
• Strong numeracy and literacy skills
• Ability to train others of varying skill levels

Core Duties/Responsibilities

The responsibilities include:

• Providing administration services to customers, meeting targets
• Completing and checking casework, providing feedback
• Resolving customer enquiries
• Performing and issuing pension calculations
• Providing technical guidance to team members
• Identifying and implementing process improvements
• Providing on-the-job coaching
• Carrying out projects and ad-hoc activities as assigned by the Team Leader

What We Offer (UK ONLY)

• Save For Your Future - Equiniti Pension Plan; company matches contributions up to 10%
• Long Term Incentive Plan (LTIP) - Opportunities to benefit from company sale profits
• Health and Wellbeing - Employee Assistance Programme, life assurance at 4x salary, option to purchase enhanced cover
• Employee discounts - Cashback and discounts via EQ Wins Platform
• Flexible Benefits - Purchase benefits like gadgets, travel insurance, and more
• Time Off - 28 days holiday plus bank holidays, 2 volunteer days
• Recognition - Equiniti ICON awards for outstanding contributions

We are committed to equality of opportunity. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage, or civil partnership.

Please note employment offers are subject to pre-employment screening, including activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

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