Senior Pensions Administrator

Willis Towers Watson; Leeds; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Willis Towers Watson is seeking a Senior Pensions Administrator to join their team in Leeds. This role involves complex pension calculations, mentoring junior staff, and ensuring service standards are met. The company offers a competitive salary, benefits, and a supportive hybrid working environment.

Qualifications

• Experience in administering occupational pension schemes.
• Experience in coaching and supporting less experienced associates.
• High accuracy in work performance.

Responsibilities

• Work within an administration team servicing member and client queries related to DB and DC pension schemes.
• Deputise for the Team Leader in their absence.
• Train, support, and mentor junior associates.

Skills

Interpersonal skills

Time management

Customer-focused

Computer skills

Job description

Description

We are hiring for a Senior Pensions Administrator who would be based in one of our offices in Redhill, Leeds or Welwyn. In this role, you will handle more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of Pensions Administrators.

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. We offer a competitive salary and benefits package, along with potential for progression, support, and further training.

At WTW, we trust you to know your work and the tools and environment you need for success. Our colleagues work in a hybrid style, combining remote, in-person, and in-office interactions depending on team, role, and client needs. Our flexibility is rooted in trust, and "hybrid" is tailored to individual circumstances.

The Role

• Work within an administration team, servicing member and client queries related to DB and some DC pension schemes.
• Collaborate with the Team Leader to ensure all service level agreements and performance standards are met.
• Deputise for the Team Leader in their absence.
• Serve as a senior reference point on technical issues and non-standard cases.
• Review and challenge work performed by less experienced associates to ensure accuracy and completeness.
• Train, support, and mentor junior associates, providing regular feedback.
• Assist with complex or project work, including handling complaints.
• Identify areas for service improvement and communicate findings to the Team Leader.
• Ensure targets and deadlines are achieved.

Qualifications

The Requirements

• Experience in administering occupational pension schemes.
• Experience in coaching and supporting less experienced associates.
• Excellent interpersonal skills, including strong written and verbal communication.
• Good time management skills with the ability to organise and prioritise workload.
• High accuracy in work performance.
• Customer-focused and committed to quality.
• Proficient in computer skills.

At WTW, we believe that difference makes us stronger. We aim for our workforce to reflect the diverse markets we serve and to foster an inclusive culture where colleagues feel welcome, valued, and empowered. We are an equal opportunity employer committed to inclusivity and diversity.

We provide application, interview, and workplace adjustments for all applicants. If you encounter barriers during the process or upon joining, please email [e-mail].

Equal Opportunity Employer