Senior Pensions Administrator

TN United Kingdom; Glasgow; Hybrid; GBP 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Senior Pensions Administrator to join their dynamic Client Services team in Glasgow. This role offers the chance to provide high-quality administration services, assist members with complex pension issues, and mentor junior staff. You'll be instrumental in managing a diverse portfolio of clients and ensuring compliance with service level agreements. With a focus on personal and professional development, this position also offers flexible working arrangements, a competitive salary, and a supportive work environment. If you're passionate about pensions and looking to make a significant impact, this opportunity is for you.

Benefits

Competitive salary

Profit share scheme

Flexible employee benefits

On-site mental health support

Professional development opportunities

Paid volunteering leave

Birthday leave

Regular social activities

Qualifications

• Experience in pension administration with DB, DC, and CARE schemes.
• Strong understanding of UK pensions legislation and best practices.

Responsibilities

• Maintain and update member records accurately.
• Process member events and provide illustrative quotations.
• Coach and mentor less experienced administrators.

Skills

Pension Administration

Customer Service

Communication Skills

Teamwork

Leadership

Commercial Awareness of UK Pensions

Organizational Skills

Education

Professional Qualification (e.g., Associate Membership of the Pension Management Institute)

Tools

UPM or similar pension administration systems

Job description

Social network you want to login/join with:

Our Third Party Administration (TPA) department is a dynamic team managing a diverse portfolio of clients. They are instrumental in delivering market-leading services on Defined Benefits (DB), Defined Contribution (DC), and CARE pension schemes.

We have an exciting opportunity for a Senior Pensions Administrator to join our Client Services team in Glasgow, on a part-time or full-time basis.

What will your role look like?

You will provide high-quality administration services, assist members with complex pension issues, and support the development of less experienced team members.

Key responsibilities include:

• Maintaining and updating member records accurately.
• Processing member events such as retirements, deaths, early leavers, transfers in/out, and providing illustrative quotations.
• Serving as a technical reference point for non-standard cases.
• Escalating complex queries to the Team Leader and technical support.
• Delivering consistent, efficient service in line with service level agreements.
• Collaborating with the Principal Administrator and Team Leader to improve operational efficiency.
• Managing scheme events annually and periodically.
• Coaching and mentoring less experienced administrators to build their confidence and skills.

What skills and experience are we looking for?

• Previous experience in pension administration, working with DB, DC, and CARE schemes.
• Strong commercial awareness of the UK pensions market, including current legislation and best practices.
• Experience with pension administration systems such as UPM or similar.
• Customer service experience, with effective communication over the phone.
• Ability to manage multiple tasks and organize workload effectively.
• Exceptional communication skills, clear and concise in interactions with clients, members, and colleagues.
• Teamwork skills and leadership qualities, including mentoring junior staff.

Ideally, candidates will hold a professional qualification like Associate Membership of the Pension Management Institute or be working towards it. However, relevant industry experience demonstrating UK pensions market knowledge is also valued.

Further details are available within the role profile upon request.

What we offer

• A competitive salary and profit share scheme.
• Flexible employee benefits tailored to your needs.
• A collaborative work environment encouraging your ideas.
• On-site mental health and wellbeing support.
• Opportunities for personal and professional development, including mentoring and access to our Aspire learning portal.
• Regular social activities, three days paid volunteering leave annually, and a birthday leave.
• Hybrid working arrangements, balancing remote work with office collaboration.