Senior Pensions Specialist - Elevate Client Service

Equiniti; Crawley; Hybrid; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Pension plan

Wellbeing programme

Life cover

Discount platform

Flex benefits

Holiday + leave

Volunteer days

Learning & development

Job summary

Equiniti Retirement Solutions in the United Kingdom is seeking a Pension Administrator to support day-to-day client queries and administer pension records with confidentiality and accuracy.

You will leverage your 3+ years of Defined Benefit pensions experience to ensure data integrity, calculate member benefits, handle correspondence, and contribute to continuous improvement within the Pensions Administration Team.

Qualifications

• Minimum of 3 years Defined Benefit Pensions knowledge.
• Excellent attention to detail and ability to follow procedures.
• Superior written and verbal communication with clients.
• Experience in handling confidential pension data.
• Ability to support continuous improvement and training.

Responsibilities

• Provide administration services and calculate member benefits per SLAs.
• Maintain up-to-date records and verify data integrity.
• Process routine and non-routine documents per procedures.
• Resolve customer enquiries based on case history.
• Draft non-standard correspondence for enquiries.
• Input customer details and access information.
• Produce routine client/admin reports.
• Identify process improvements to support CI.
• Oversee and check work of junior staff.
• Coach colleagues and identify training needs.
• Be a point of referral for complex queries.
• Assist Team Leader and deputise as required.
• Act as client contact when Team Manager unavailable.

Skills

Attention to detail

Excellent communication

Customer service

Quality delivery

Relationship building

IT systems literacy

Defined Benefit Pensions knowledge

Job description

Equiniti Retirement Solutions in the United Kingdom is seeking a Pension Administrator to support day-to-day client queries and administer pension records with confidentiality and accuracy.

You will leverage your 3+ years of Defined Benefit pensions experience to ensure data integrity, calculate member benefits, handle correspondence, and contribute to continuous improvement within the Pensions Administration Team.