Senior Pension Administrator

Aptia Group; Leatherhead; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Senior Pension Administrator, where you'll support clients and scheme members with complex queries and calculations. This hybrid role offers the chance to leverage your expertise in pensions administration while mentoring junior colleagues. You'll play a crucial role in ensuring compliance with UK pensions legislation, enhancing client relationships, and identifying process improvements. Aptia Group is committed to fostering a diverse and inclusive workplace, investing in your career development, and providing a supportive environment where you can thrive. If you're ready for a fresh challenge in a dynamic sector, this could be your ideal opportunity.

Qualifications

• Experience with complex pension calculations and client communication.
• Strong knowledge of UK pensions legislation and Defined Benefit schemes.

Responsibilities

• Support clients with complex queries and perform pension calculations.
• Review calculations and coach junior team members.

Skills

Pension Calculations

Client Liaison

Defined Benefit Scheme Knowledge

UK Pensions Legislation

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Relevant Professional Qualification (e.g. PMI)

Job description

Senior Pension Administrator

Senior Pension Administrator

Apply locations GB Leatherhead time type Full time posted on Posted 4 Days Ago job requisition id JR102416

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

Are you an experienced Pensions Administrator looking for a fresh challenge?

In this role you will play a key role in supporting clients and scheme members on complex queries and calculations, as well as using your expertise to peer review, coach and check calculations for more junior team members.

You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through budgeting and process improvement.

This is a hybrid position aligned to our offices in Leatherhead.

What you’ll be doing:

1. Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
2. Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
3. Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
4. Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
5. Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
6. Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget.
7. Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
8. Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.

What we’re looking for

1. Experience liaising with clients and trustees.
2. Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
3. Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
4. In-depth knowledge of UK pensions legislation.
5. Good communication skills, both written and verbal.
6. Strong analytical and problem-solving skills.
7. Able to analyse and improve processes.
8. Relevant professional qualification (e.g. PMI) – desirable.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.