Senior Pensions Projects Administrator

WTW; Salfords; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Group income protection

Hybrid working

Job summary

WTW in the United Kingdom, Salfords, is seeking a Pension Administrator to join our team. You will work with the Team Leader to deliver on performance standards, support senior colleagues with pensions processing, and ensure accuracy across member schemes.

The role emphasizes coaching, data quality, and project involvement, with hybrid working and a comprehensive benefits package. You will develop your skills and contribute to a high-quality service for clients and members.

Qualifications

• DB pension administration experience is essential.
• Experience handling retirements, transfers and deaths.
• Ability to manage high volumes with accuracy.
• Strong attention to detail and adherence to procedures.
• Experience coaching and supporting junior colleagues.

Responsibilities

• Collaborate with Team Leader to meet delivery promises and performance standards.
• Support senior associates with pension increases, benefit statements, and monthly reporting.
• Monitor junior colleagues' work and provide feedback to ensure Right First-Time outputs.
• Perform complex pension calculations and data entry across member schemes.
• Oversee projects, scope costs, and monitor budget against targets.
• Assist in data quality, due diligence, and data cleaning initiatives.
• Develop client relationships and act as escalation point for technical issues.

Skills

Pension administration

Project coordination

Attention to detail

Coaching & mentoring

Interpersonal skills

Time management

Tools

Excel

Word

Job description

The Role

• Collaborates with the Team Leader to ensure all delivery promises, and performance standards are achieved including monitoring of individual and team performance and escalating issues and cases to the Team Leader when required.
• Provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions
• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to support Right First-Time targets and output targets across the team.
• Works on a range of Pension Administration related tasks including undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across a range of different member pension schemes.
• Monitors own projects and those of junior colleagues to ensure agreed target dates are achieved and work is of a high standard. This includes scoping costs for projects and monitoring spend against the budget.
• Develops homepages, precedent documents and produces test packs for automation, test and signs off calculations for DB and DC members and assists and prepares large mailing projects to members.li>
• Assists in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions as well as monitoring and managing data cleaning requirements.
• Acts as key contact for an agreed list of projects and maintains and develops client relationships in respect of these.
• Acts as a point of escalation for the team for technical issues, non-standard cases, and complaints.
• Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required. This includes working with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.

What you'll bring

• Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
• Experience of working and managing small projects is desirable.
• Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
• High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
• Experience of coaching and supporting less experienced colleagues.
• Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
• Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client / member queries or projects at the same time, whilst maintaining a high-quality service.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.