Senior Payroll Leader: Client-Focused & Technical Expert

JGA Recruitment Group | B Corp™; Stockport; On-site; GBP 32,000 - 42,000; Full time

Job summary

JGA Recruitment Group Ltd is seeking a Senior Payroll Administrator to own a portfolio of clients and provide technical support across the payroll team. The role blends hands-on payroll processing, client management, and guidance on complex queries to help the team deliver accurate, compliant payrolls.

You will be responsible for ensuring correct PAYE/NI calculations, addressing complex payroll questions, and supporting workload planning to hit SLAs and KPIs.

Qualifications

• At least 3 years’ payroll experience.
• Strong end-to-end payroll knowledge with the ability to resolve complex queries.
• Umbrella payroll experience would be beneficial.
• Strong understanding of PAYE, National Insurance and UK payroll legislation.
• Experience managing multiple clients or payrolls within deadlines.
• Excellent attention to detail and accuracy under pressure.
• Confident dealing directly with clients and providing high levels of service.
• Able to support colleagues and act as escalation point within a payroll team.
• Proactive, organised and solutions-focused approach.

Responsibilities

• Manage a portfolio of clients and deliver accurate payrolls within tight deadlines.
• Process complex payrolls in line with client and agency requirements.
• Ensure PAYE, NI and other payroll calculations are correct.
• Complete weekly payroll and payment reconciliations with the Finance team.
• Handle complex payroll queries and escalate when necessary.
• Carry out quality assurance checks to maintain payroll accuracy.
• Support team workloads and ensure SLAs and KPIs are met.
• Monitor payroll advances and overpayments within controls.
• Build relationships with clients to understand payroll needs and deadlines.
• Support payroll projects and drive improvements within the team.
• Stay up-to-date with payroll legislation and ensure compliance.

Skills

Payroll processing

Client management

Complex payroll queries

Quality assurance

Attention to detail

Customer service

Escalation point

Proactive

Education

CIPP qualification

Job description

JGA Recruitment Group Ltd is seeking a Senior Payroll Administrator to own a portfolio of clients and provide technical support across the payroll team. The role blends hands-on payroll processing, client management, and guidance on complex queries to help the team deliver accurate, compliant payrolls.

You will be responsible for ensuring correct PAYE/NI calculations, addressing complex payroll questions, and supporting workload planning to hit SLAs and KPIs.