Senior Payroll Delivery Manager – UK & Global Clients

EY UK; Newcastle upon Tyne; On-site; GBP 70,000 - 110,000; Full time

Job summary

EY UK is seeking a Payroll Delivery Manager to lead end-to-end payroll services for a portfolio of clients across Newcastle upon Tyne, Manchester and Belfast. You will oversee delivery, drive accuracy, and coordinate with global teams to ensure timely payroll processing and compliance.

The role requires strong UK payroll knowledge, leadership experience, and the ability to manage multiple priorities and client relationships in a fast-growing environment.

Qualifications

• 8+ years hands-on payroll experience
• End-to-end payroll knowledge in high-volume environment
• Multi-country payroll compliance knowledge
• Statutory payments, deductions and pension contributions
• Understanding upstream/downstream payroll processes
• AE, RTI, Apprenticeship Levy knowledge
• Excel/IT skills
• High accuracy and attention to detail
• Workload management and deadlines
• Experience managing a team
• CIPP qualification preferred

Responsibilities

• End-to-end payroll processing for a portfolio of clients with timely and accurate payrolls
• Review payroll work before client delivery
• Advise on technical payroll matters (termination payments, payrolling of benefits, statutory payments)
• Handle client and team queries and escalations
• Manage team workloads and allocations
• Counselling staff including annual and in-year reviews
• Prepare client fee and budget details and ensure finance procedures compliance
• Approve BACS files for employee payments
• Auto-Enrolment compliance
• Coordinate with global payroll teams
• Set up and attend client meetings
• Develop additional payroll services for clients
• Work with implementation teams for smooth client transitions
• HMRC audit assistance
• Identify, manage, mitigate risks and issues
• Ensure adherence to Quality and Risk requirements
• Establish procedures for internal/external systems during client transitions
• Opportunity to be involved in pursuits

Skills

UK payroll expertise

Stakeholder management

Project and time management

Ownership mentality

Client engagement

Relationship building

Research and explanation

Client service delivery

Education

CIPP preferred

Tools

Excel

Job description

EY UK is seeking a Payroll Delivery Manager to lead end-to-end payroll services for a portfolio of clients across Newcastle upon Tyne, Manchester and Belfast. You will oversee delivery, drive accuracy, and coordinate with global teams to ensure timely payroll processing and compliance.

The role requires strong UK payroll knowledge, leadership experience, and the ability to manage multiple priorities and client relationships in a fast-growing environment.