Senior Payroll Delivery Manager – UK & Global

EY; Manchester; On-site; GBP 70,000 - 95,000; Full time

Job summary

EY is seeking a Payroll Delivery Manager to lead end-to-end payroll services for a portfolio of UK-based clients across Manchester, Newcastle and Belfast. You will drive timely, accurate payroll runs, review outputs, and advise on complex payroll issues while managing a team and coordinating with global colleagues.

The role emphasises strong UK payroll knowledge, project leadership, and client service excellence in a fast-growing EY Payroll Operate team.

Qualifications

• 8+ years of payroll hands-on experience within UK environments.
• Experience in multi-country or multi-client payroll operations is beneficial.
• Strong knowledge of AE, RTI and statutory payments.

Responsibilities

• Ultimate responsibility for end-to-end payroll processing for a client portfolio.
• Review payroll work before client delivery.
• Advise on technical payroll matters (termination payments, statutory payments).
• Handle client and team queries and escalation procedures.
• Manage team workloads and allocate resources.
• Support budgeting and fee discussions with clients.
• Approve payment files (BACS) for employees.
• Coordinate payroll offerings with global teams.
• Engage in client meetings and transition of new payroll clients.
• Identify and mitigate payroll risks and issues.
• Ensure adherence to Quality and Risk for professional services.
• Assist with setup of procedures and tools during client transitions.
• Possibility to be involved in pursuits.

Skills

UK Payroll knowledge

Project management

Client delivery

Team leadership

Stakeholder management

Risk & compliance

Attention to detail

Communication skills

Education

CIPP qualification or equivalent

Tools

Excel

Job description

EY is seeking a Payroll Delivery Manager to lead end-to-end payroll services for a portfolio of UK-based clients across Manchester, Newcastle and Belfast. You will drive timely, accurate payroll runs, review outputs, and advise on complex payroll issues while managing a team and coordinating with global colleagues.

The role emphasises strong UK payroll knowledge, project leadership, and client service excellence in a fast-growing EY Payroll Operate team.