Senior Payments Optimization Strategist

Airwallex; Greater London; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Airwallex in London is seeking a Senior Payments Specialist to identify high-impact opportunities to improve payment performance by analyzing merchant data, transaction trends, and industry benchmarks.

You will partner with Product, Engineering, and Data Science to develop optimisation levers, including AI-powered smart routing and cost reduction strategies, and translate merchant feedback into product roadmap recommendations.

Qualifications

• 5+ years of experience in payments, with strong knowledge of e-commerce, card-based processing, and payment optimisation.
• Strong understanding of card network rules, local payment methods, and regulatory requirements such as PSD2 and PSD3.
• Strong analytical skills and experience using data and business intelligence tools to identify opportunities and explain performance trends.
• Experience turning complex analysis into clear recommendations for both technical and commercial audiences.
• Excellent communication and presentation skills, with confidence engaging enterprise clients and senior stakeholders.
• Experience working cross-functionally with Product, Engineering, Data Science, Sales, and Account Management teams.
• A self-directed approach and the ability to make progress in ambiguous, fast-moving environments.
• Intellectual curiosity and a practical approach to solving complex customer and payment problems.

Responsibilities

• Identify high-impact opportunities to improve payment performance by analysing merchant data, transaction trends, and industry benchmarks.
• Build and refine payment optimisation methodologies and playbooks that help Airwallex stay ahead of industry developments.
• Lead deep-dive conversations with enterprise merchants about payment performance, acting as a trusted strategic advisor to improve transaction outcomes.
• Partner with Product, Engineering, and Data Science to develop optimisation levers, including AI- and machine-learning-powered approaches to smart routing, cost reduction, and payment success.
• Translate merchant feedback and frontline insights into product roadmap recommendations.
• Enable Sales and Account Management teams with practical payment optimisation knowledge, tools, and training.
• Build relationships with external stakeholders, including card issuers and payment networks, to improve the end-to-end payment experience.

Skills

Payments experience

E-commerce knowledge

Card processing

PSD2/PSD3

Data analysis

BI tools

Executive communication

Cross-functional

Merchant advisory

Tools

Looker

Power BI

Tableau

Databricks

Job description

Airwallex in London is seeking a Senior Payments Specialist to identify high-impact opportunities to improve payment performance by analyzing merchant data, transaction trends, and industry benchmarks.

You will partner with Product, Engineering, and Data Science to develop optimisation levers, including AI-powered smart routing and cost reduction strategies, and translate merchant feedback into product roadmap recommendations.