Senior Payments Industry Manager

HSBC; Birmingham; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Job summary

HSBC Holdings plc in the United Kingdom seeks a Senior Payments Industry Manager to lead Faster Payments and Bacs governance, oversight, and regulatory engagement. You’ll collaborate with regulators, scheme operators and internal leaders to ensure compliance, resilience and industry alignment in a highly regulated environment.

The role offers exposure to UK payment infrastructure governance, incident management, and cross-functional leadership across operations, technology, and legal teams.

Qualifications

• Strong knowledge of UK payment schemes, especially Faster Payments and Bacs.
• Experience in payments, banking operations, scheme management or risk within financial services.
• Experience working with regulators, payment schemes, market infrastructures or industry bodies.
• Governance, assurance and operational-resilience capabilities, including regulatory reporting, audit evidence and remediation.

Responsibilities

• Act as HSBC’s subject-matter lead for Faster Payments and Bacs, supporting governance, compliance, assurance and operational oversight across HSBC UK Bank plc and HSBC Bank plc.
• Represent HSBC with payment schemes, regulators and market infrastructures, including Pay.UK, the Bank of England and relevant industry forums.
• Coordinate scheme and regulatory change, including industry initiatives and transformation programs.
• Manage assurance, compliance and risk, including annual attestations, evidence, governance records and regulatory requests.
• Support resilience and incident management, including scheme testing and escalation when required.

Skills

Faster Payments

Bacs

Governance

Stakeholder management

Regulatory reporting

Incident management

Operational resilience

Communication skills

Analytical thinking

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are seeking a Senior Payments IndustryManager

In this fantastic industryrole, you’ll be responsible for Faster Payments and Bacs across HSBC. You’ll work with regulators, scheme operators and internal leaders to manage compliance, resilience, industry change and payment-scheme governance.

This senior role offers the opportunity to influence the future of critical UK payment infrastructure while working in a high-profile, highly regulated environment.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role, you will:

• Act as HSBC’s subject-matter lead for Faster Payments and Bacs, supporting governance, compliance, assurance and operational oversight across HSBC UK Bank plc and HSBC Bank plc.
• Represent HSBC with payment schemes, regulators and market infrastructures, including Pay.UK, the Bank of England and relevant industry forums.
• Coordinate scheme and regulatory change, including industry initiatives, Faster Payments transformation, consultations, submissions and implementation activity.
• Manage assurance, compliance and risk, including annual attestations, evidence, governance records, regulatory requests, non-compliance and remediation.
• Support resilience and incident management, including scheme testing, resilience exercises, payment incidents and out-of-hours escalation where required.

To be successful in this role you should have the following skills:

• Strong knowledge of UK payment schemes, particularly Faster Payments and Bacs, including their governance, rules and operating models.
• Significant experience in payments, banking operations, scheme management, risk or compliance within a complex financial services environment.
• Experience working with regulators, payment schemes, market infrastructures or industry bodies, with the credibility to represent an organisation externally.
• Strong governance, assurance and operational-resilience capability, including regulatory reporting, compliance attestations, audit evidence, incident management and remediation.
• Excellent stakeholder management and influencing skills, with the judgement, communication and analytical ability to coordinate Business, Operations, Technology, Legal, Compliance and Risk teams.
• Knowledge of wider UK payment infrastructure such as CHAPS, Confirmation of Payee and Pay.UK services, is highly desirable

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail] .