Senior Payments BD: Acceptance & Experience (UK & Ireland)

Amazon; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Amazon's Payment Acceptance & Experience Team in the UK and Ireland seeks a senior leader to drive payment success, reduce friction, and partner with issuers, acquirers and scheme partners. You will build plans, analyze data, and influence roadmaps with Product and Engineering to deliver seamless experiences.

You will run UAT with banks and networks, monitor regulatory changes, and shape how customers pay across Amazon sites globally, including Open Banking and SCA considerations.

Qualifications

• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.
• Experience solving problems with technology in the Global Financial Services Industry.
• Experience in Go-To-Market, Business Development, Sales, or Consulting.
• Experience working with Data & AI related technologies, including AI/ML, GenAI, Analytics, Database, and/or Storage.

Responsibilities

• Build and own a holistic plan to improve key output metrics (Payment Success Rate, Cost of Payments, Customer Engagement) across the UK and Ireland, accounting for market-specific dynamics such as high contactless penetration, Open Banking adoption, and scheme behaviour.
• Analyse internal Amazon and external data to identify improvement opportunities in authorisation rates, decline recovery, and cost optimisation, with particular focus on UK issuer dynamics and the Irish landscape.
• Develop and maintain strategic relationships with UK and Irish issuers, acquirers, and scheme partners to conduct joint deep dives, resolve performance gaps, and unlock new capabilities.
• Drive adoption and optimisation of features and partner or scheme-level tools to improve performance of main metrics for UK/IE, working with issuers and authentication providers to maximise rates.
• Proactively create a feedback loop to Product and Engineering teams to influence roadmap priorities — e.g., launches, UX, features.
• Drive UAT and end-to-end testing with banks, networks, and providers for new capabilities, regulatory changes, or migrations.
• Monitor and respond to customer, regulatory and industry changes that impact payment acceptance, ensuring Amazon's compliance.

Skills

Business strategy

Program management

Cross-functional leadership

Data & AI

Go-To-Market

Job description

Amazon's Payment Acceptance & Experience Team in the UK and Ireland seeks a senior leader to drive payment success, reduce friction, and partner with issuers, acquirers and scheme partners. You will build plans, analyze data, and influence roadmaps with Product and Engineering to deliver seamless experiences.

You will run UAT with banks and networks, monitor regulatory changes, and shape how customers pay across Amazon sites globally, including Open Banking and SCA considerations.