Senior Parking Services Administrator – Hybrid & Flexible

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; Hybrid; GBP 34,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

LGPS

Staff discounts

Job summary

Solihull Metropolitan Borough Council is seeking a Senior Business Support Officer to join the Parking Services team, providing high‑level administrative, financial and customer support across the borough’s parking functions.

You will work closely with the Parking Services Operations Manager, handling complex enquiries, data analysis and performance reporting to ensure efficient operation and excellent resident and business service delivery.

Qualifications

• Significant experience in an administrative or business support role.
• Ability to handle complex customer enquiries and resolve issues professionally.
• Experience using databases, case management or financial systems.
• Strong analytical skills to interpret data and identify trends.
• Ability to manage competing priorities and produce accurate work.
• GCSE English and Maths (Grade 4/C or above) or equivalent qualifications.
• Excellent written and verbal communication skills.

Responsibilities

• Provide high‑level administrative, operational and customer support.
• Finance reconciliation, performance reporting and system administration.
• Contract support and coordination of Parking Services activities.
• Respond to customer enquiries and coordinate operational tasks.

Skills

Admin experience

Analytical skills

Customer service

Education

GCSE English & Maths

Tools

Databases

Case management

Financial systems

Job description

Solihull Metropolitan Borough Council is seeking a Senior Business Support Officer to join the Parking Services team, providing high‑level administrative, financial and customer support across the borough’s parking functions.

You will work closely with the Parking Services Operations Manager, handling complex enquiries, data analysis and performance reporting to ensure efficient operation and excellent resident and business service delivery.