Senior Parking Admin & Data Specialist

Wollborg Michelson Personnel Service Inc; Metropolitan Borough of Solihull; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working options including HYB

Flexitime scheme

Employee assistance programme

Job summary

Solihull Council is seeking a Senior Business Support Officer to join the Parking Services team and support parking, enforcement and car park services across the borough.

You will work with the Parking Services Operations Manager providing high‑level administrative, operational and customer support, including financial reconciliation, reporting and system administration, with flexible/hybrid working and a two-year fixed-term contract.

Qualifications

• Significant experience in an administrative or business support role.
• Confidence in handling complex customer enquiries and resolving issues professionally.
• Experience using databases, case management or financial systems.
• Strong analytical skills, with the ability to interpret data and identify trends.
• The ability to produce accurate work and can effectively manage competing priorities.
• GCSE English and Maths (Grade 4/C or above) or equivalent qualifications.
• Excellent written and verbal communication skills.
• Experience within a local authority, parking or enforcement environment would be advantageous but is not essential.

Responsibilities

• Provide high-level administrative, operational and customer support across the Parking Services function.
• Handle financial reconciliation, performance reporting, system administration, contract support, customer enquiries and operational coordination.

Skills

Administrative exp

Complex enquiries

Databases/case mgmt

Analytical skills

Prioritisation

GCSE English/Maths

Communication skills

Local authority exp

Education

GCSE English/Maths

Job description

Solihull Council is seeking a Senior Business Support Officer to join the Parking Services team and support parking, enforcement and car park services across the borough.

You will work with the Parking Services Operations Manager providing high‑level administrative, operational and customer support, including financial reconciliation, reporting and system administration, with flexible/hybrid working and a two-year fixed-term contract.