Project Worker Complex Needs

THE SINGLE HOMELESS PROJECT; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Salary increase after probation

Flexible working hours

25 days annual leave

Pension scheme

Health cash plan

Comprehensive training programme

Job summary

Single Homeless Project in Camden is seeking a motivated Project Worker to support individuals facing homelessness and related challenges using a biopsychosocial approach. You’ll provide compassionate, personalised support grounded in a psychologically informed environment.

You’ll develop tailored plans, run activities, build skills for independence, and work with a range of professionals to ensure integrated, recovery‑oriented care, helping clients progress toward stable futures in London.

Qualifications

• Experience supporting people facing multiple challenges such as substance use, mental health issues, trauma or offending histories.
• Ability to carry out assessments, create support plans and manage a caseload tailored to each individual.
• Understanding barriers to independence and skills to help people overcome them.
• Calm and effective in crises, able to respond safely and constructively.
• Belief in people’s strengths; ideally experience in a Psychologically Informed Environment.

Responsibilities

• Develop tailored support plans and assess clients’ needs.
• Facilitate group activities and skill-building for independent living.
• Strengthen relationships and expand social networks for clients.
• Champion harm minimisation and recovery within care teams.
• Collaborate with professionals to ensure integrated, responsive care for individuals.
• Balance independent working with supportive teamwork to achieve positive outcomes.

Skills

Caseload management

Assessment skills

Crisis intervention

Trauma-informed approach

Empathetic communication

Job description

Contact us

Work for us

Team

Arlington Road Project

Location

Camden

No. of Vacancies

1

Contract Type

Permanent

Hours per week

37.5

Salary

Starting at £29,822.41 and rising incrementally to £32,034.46 per annum

Closing Date

25/10/2026

Ref No

SHP2175

About the role:

At Single Homeless Project (SHP), we believe lasting change is possible, and as a Project Worker in our Services in Camden, you will be at the heart of making that change happen. You will work closely with people facing multiple challenges - from mental and physical health issues to substance use, histories of trauma and offending behaviour - offering the kind of personalised, holistic support that helps them take control of their futures. Grounded in a Biopsychosocial model and a Psychologically Informed Environment, you will create safe, supportive spaces where recovery, resilience and new possibilities can take root.

No two days in this role are the same. You might be developing tailored support plans, facilitating group activities, or building the skills and confidence that enable clients to strengthen relationships, expand their social networks and take steps towards independence. You will champion harm minimisation and recovery, while also working alongside a range of professionals to ensure that care is truly integrated and responsive to each individual. Every interaction offers the chance to influence positive change, not only for the clients you support but for the wider communities they are part of.

Joining SHP is more than just taking on a role – it’s stepping into a career where your growth is as important as the progress you help others achieve. We are committed to developing our staff, equipping you with the skills and opportunities to advance while making a meaningful impact on the lives of Londoners experiencing homelessness. Here, your commitment and resilience will not only shape futures but also strengthen an organisation that is determined to end homelessness for good.

About you:

• You have experience supporting people facing multiple challenges, such as substance use, mental health issues, trauma, or offending histories.
• You can carry out assessments, create support plans and manage a caseload in a way that is tailored to each individual.
• You understand the barriers that can prevent people from moving towards independence and have the skills to help them overcome these.
• You stay calm and effective in a crisis, with the confidence to respond to difficult situations safely and constructively.
• You believe in people’s strengths and potential, and ideally have experience working within a Psychologically Informed Environment.
• You are organised, able to manage your time well and can balance independent working with being a supportive team member.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 25th October at midnight

Interview date: Wednesday 4th November online via Microsoft Teams

Please note there will be a second stage in service in Camden for progressed candidates

This post will require an Enhanced DBS check to be processed for the successful applicant

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.