Senior Outcome Technology Delivery Manager

Manchester Digital; Manchester; Hybrid; GBP 56,000 - 69,000; Part time

Benefits offered by this job

Civil Service Pension

25 days annual leave

Hybrid/office-based flexibility

Job summary

Home Office is seeking a Senior Outcome Technology Delivery Manager to drive delivery across multidisciplinary teams, balancing governance, risk, and supplier relationships to achieve strategic outcomes. You will enable efficient decision-making and ensure user-focused delivery within a complex program.

This role supports the Cerberus targeting platform at a pivotal delivery milestone, with scope for office-based and home-based work.

Qualifications

• Experience delivering technology products and services across multiple teams.
• Ability to engage governance processes effectively.
• Strong risk, issue and dependency management.
• Excellent stakeholder relationship management.
• Experience coordinating with suppliers and external partners.
• Lead and motivate cross-functional teams toward outcomes.

Responsibilities

• Coordinate delivery of technology outcomes across multiple teams, maintaining realistic plans and tracking quality, cost, and time constraints.
• Develop motivated, functioning teams and provide direction and feedback.
• Engage with governance processes and action items following governance decisions.
• Identify and mitigate risks, engaging specialists as needed.
• Understand stakeholder needs and lead engagement strategies across teams.
• Act as a point of contact for suppliers and monitor performance.

Skills

Delivery leadership

Governance engagement

Risk management

Stakeholder management

Supplier management

Team building

Job description

Job Summary

As a Senior Outcome Technology Delivery Manager, you will be accountable for the delivery of outcomes through the technology products and services delivered by multiple teams. You will set up your teams for success and represent the delivery of outcomes to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will ensure that decisions across teams are made efficiently and effectively by helping teams to engage appropriately with governance. As a senior member of the Home Office Technology Delivery community, you’ll share knowledge and experience with colleagues across the department and wider Government, building skills and applying good practice and standards. You will support the UK’s security and prosperity through the products and services that you help to deliver. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here.

Occasional Travel to Other Offices

There will be occasional travel to Croydon. For candidates based in Salford and Sheffield, eligible travel and subsistence expenses will be reimbursed in accordance with Home Office policy.

Job Description

Cerberus is the Home Office’s strategic targeting capability for identifying, investigating and acting on risk at the border. The programme is at a pivotal point, with critical delivery milestones over the next six months that will enable the safe transition of operational users and establish Cerberus as the primary Air Passenger targeting platform. Alongside this immediate delivery challenge is an exciting opportunity to shape the programme’s future direction, using AI, automation and better use of data to improve the speed, quality and effectiveness of targeting and deliver better outcomes for Home Office Intelligence. This is an exciting time to join a high-profile programme, helping to deliver a critical operational transition while shaping the future of intelligence-led targeting across the Home Office.

As Senior Outcome Technology Delivery Manager, you will lead delivery across multidisciplinary teams and a complex network of operational, digital, data and supplier dependencies. You will turn plans into coordinated action, make progress and risk visible, and ensure teams are focused on the outcomes that matter. You will work closely with product, engineering, architecture, testing, analysis, service, commercial and programme colleagues, creating a single, honest view of delivery and helping people solve problems together. This is a role for someone who brings calm control and positive energy to solving problems and ensuring user focused delivery. You will be comfortable getting into detail, challenging assumptions and changing the approach when it is not working.

Person Specification

Main Responsibilities

Your main day to day responsibilities will be:

• Coordinate delivery of technology outcomes across multiple teams, creating and maintaining realistic plans and keeping delivery on track within quality, cost, and time constraints. Remove blockers to success, managing stakeholders and engaging with governance as appropriate.
• Develop motivated, functioning teams, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of teams and work with them to resolve issues.
• Help teams to understand, prepare for and engage with governance, and monitor the completion of actions required following governance decisions.
• Ensure that risks are identified, and their impact and probability are understood. Ensure risks are mitigated, involving specialists where necessary.
• Identify and understand stakeholder groups and their needs. Develop stakeholder engagement strategies and plan and lead teams in executing them.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.

There may be line managements responsibilities in the future.

Working Pattern

This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week due to business requirements.

Essential Skills

You’ll have a demonstrable passion for delivery with the following skills or strong experience in:

• Facilitating the delivery of complex technology products and services throughout their lifecycle
• Bringing people together into motivated, collaborative teams, identifying and rectifying issues in the team dynamic
• Engaging effectively and efficiently with governance processes
• Identifying, prioritising and managing risks, issues and dependencies
• Leading teams in understanding and communicating with technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships
• Monitoring the performance of suppliers and acting as a point of contact with them

SFIA Capability Framework

Skills for the Information Age (SFIA) version 8 is the technical framework that sets the standard capability and development of alllevels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org). We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process. The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA Levels of responsibility to understand what would be expected for each technical skills listed below.

• Risk Management (BURM) – level 4
• Governance (GOVN) – level 3
• Project Management (PRMG) – level 4
• Stakeholder Relationship Management (RLMT) – level 5
• Supplier Management (SUPP) – level 3
• Team Dynamics and Collaboration (HO33) – level 3

Behaviours

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing

Technical Skills

We’ll assess you against these technical skills during the selection process:

• Stakeholder Relationship Management (RLMT) - Level 5
• Team Dynamics and Collaboration (HO33) - Level 3

Benefits

Alongside your salary of £62,732, Home Office contributes £18,173 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Find out more information at: Benefits - Home Office Careers, but some of the primary ones are:

• A Civil Service Pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service.
• 8 days of public holidays, plus 1 additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.

Sign-up on our website to receive emails with information about careers at the Home Office.