Senior Order Management Specialist

Standard BioTools Inc.; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

Standard BioTools is seeking a Senior Order Management Specialist for a remote role in the UK. This position entails managing order processing for the EMEA region, ensuring customer satisfaction, and handling logistics coordination. The successful candidate will possess excellent communication skills and a customer-focused approach, with proficiency in additional languages preferred.

Qualifications

• Experience in the Order Management process.
• Proven ability to resolve complex issues.
• Customer-focused and resilient.

Responsibilities

• Execute and support order processing in EMEA.
• Plan and coordinate shipments of finished goods.
• Facilitate communication between sales, support, and customers.

Skills

Communication

Problem Resolution

Motivation

Time Management

Proactivity

Job description

Senior Order Management Specialist page is loaded

Senior Order Management Specialist

Apply remote type Remote locations Remote - UK time type Full time posted on Posted Yesterday job requisition id 2025-0066

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

These are extraordinary times for Standard BioTools. Our technology empowers our customers to improve lives through comprehensive health insights. We invite you to join one of the leading providers of essential life sciences tools, accelerating global research at the multiple frontiers of human health.

At Standard BioTools, we build a positive culture where our people can do the best work of their careers, informed and influenced by our core behaviours:
• Keeping customers at the centre of everything we do
• Be responsible and keep your commitments
• Driving Continuous Improvement
• Collaborate and work as a team: fostering communication in a learning, coaching, and supportive environment.

Standard BioTools is looking for an Senior Order Management Specialist, on a temporary to permanent basis. This role is responsible for executing and supporting order processing in the EMEA region through processing customer purchase orders in the CRM and ERP and supporting account managers in all activities involved in the "quote to cash" process. They are responsible for keeping track of deliveries, ensuring customer satisfaction, and keeping accurate records of all transport and goods. The Order Management Specialist organises and has responsibilities related to the flow of materials, products, services, and associated systems, as well as pricing information.

Duties include, but are not limited to, supply chain services, customer service and field service commitment, as well as serving as a liaison between the sales and operations teams, to ensure customer requirements are met.

Essential Duties:

Customer Service & Order Fulfilment (50%*)
• Execute and support order processing in EMEA.
• Process orders through SFDC and Microsoft Dynamics AX for all entities in the EMEA region, ensuring order accuracy, compliance, and maintenance (in accordance with SOX requirements).
• Support field sales representatives and district managers in the EMEA region throughout the Quote-to-Cash process; from the preparation and execution of complex instrument and consumable quotes, to order processing and tracking.
• Lead communications between customers, sales, support, service, finance, and other departments.
• Work on highly complex and diverse administrative problems.
• Tenders - Execution of European tenders and contracts.
• Preparation of various reports and administrative documents for the sales team and management.

Logistics Coordination & Support (50%*)
• Plan, coordinate and track shipments of finished goods in accordance with customer requirements and manage the flow of customer orders within the stipulated time frame.
• Maintain records, including warehouse inventory, fulfilled orders, etc.
• Provide great customer service and troubleshoot problems, as and where necessary.
• Work on highly complex and diverse logistical problems.
• Determine methods and procedures for new assignments.
• Communicate with internal and external customers, freight forwarders, etc.
• Process, and manage requests related to the shipment of instruments or consumables, including returns.
• Handle Special Shipments.
• Monitor backorder items.
• Prepare accurate reports for senior management.
• Management of demonstration units.

* The percentage between logistics coordination and customer service support may vary depending on internal needs.

Candidate Specification:
• Experienced in the Order Management process.
• Proven ability to resolve complex issues
• Experience working with a professional customer-focused approach.
• Resilient, and highly motivated individual.
• Fast learner with excellent communication and time management skills, coupled with a positive, and proactive attitude.
• Proficiency in additional languages preferred (German, Italian, French, and Spanish as additional preferred languages)

Ready to join an industry leader with a bold and ambitious mission that enables advancements in human health? Apply online with your CV!
Standard BioTools is an equal opportunity and affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other status protected by law.

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A message from our Chief Human Resources Officer, Betsy Jensen

Thank you for your interest in Standard BioTools!

We are an innovative life sciences industry leader that is accelerating global research on multiple frontiers of human health. We seek team members who share a passion for our vision of becoming a top life science tools company and the established standard in our customers’ workflows. This is an exciting and pivotal time for Standard BioTools. Each team member has a role to play in the company’s success, a role informed and influenced by our core values:

Let’s begin a journey together, delivering on our vision, guided by our values, making a meaningful difference in the world.