Sales Order Processing Coordinator

JR United Kingdom; Chelmsford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A growing business in Chelmsford seeks a Sales Order Processing Coordinator. This pivotal role, office-based with flexible hours, involves overseeing the order process, liaising with various departments, and ensuring excellent customer service. The ideal candidate will be detail-oriented and enjoy a dynamic work environment with opportunities for internal progression.

Benefits

Annual performance-related bonus

Genuine work-life balance

Flexible start and finish times

Great team culture

Qualifications

• Experience in order processing and customer service roles.
• Detail-oriented and highly organised.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage the end-to-end order processing function.
• Communicate with internal departments to ensure seamless order fulfilment.
• Keep customers updated on order progress and handle queries.

Skills

Order Processing

Customer Coordination

Attention to Detail

Problem Solving

Job description

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Sales Order Processing Coordinator, Chelmsford

Client: Vitae Financial Recruitment

Location: Chelmsford

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Competitive Salary + Bonus + Private Healthcare

Hertfordshire – Office-Based until after probation with Flexible Start/Finish Times

We’re working with a fast-paced, growing business in a niche and exciting sector that’s looking for an experienced and organised professional to take ownership of order fulfilment and customer coordination. This is a pivotal role sitting at the heart of the business, offering the chance to join a friendly, supportive team with a great culture and strong track record of internal progression.

In this role, you’ll be responsible for managing the full order process from start to finish – ensuring accuracy, liaising with internal teams across sales, logistics, and finance, and acting as the key point of contact for customers on their orders. If you enjoy spinning plates, solving problems, and being part of a fast-moving environment where no two days are the same, this could be a brilliant next step.

Key Responsibilities:

• Manage the end-to-end order processing function with precision and efficiency
• Communicate with internal departments to ensure seamless order fulfilment and timely dispatch
• Input and validate customer orders, checking pricing, quantities, and product information
• Keep customers updated on order progress, handling any queries or changes professionally
• Process amendments, cancellations, and returns according to internal processes
• Maintain accurate records for audit and reporting purposes
• Support the sales team with any order-related queries or discrepancies
• Spot and suggest improvements to processes that could enhance customer experience or internal efficiency
• Deliver excellent service at every touchpoint, ensuring customers feel valued and informed

What’s on Offer:

• Annual performance-related bonus
• Genuine work-life balance, with flexible start and finish times
• Great team culture in a well-established, successful business

If you’re detail-driven, enjoy coordinating multiple moving parts, and take pride in providing a smooth, reliable service to customers, we’d love to hear from you.