Sales Order Processing Coordinator

Vitae Financial Recruitment; Harlow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the financial recruitment sector is seeking a Senior Associate to manage order fulfilment and customer coordination. This pivotal role requires an experienced professional who can thrive in a fast-paced environment, ensuring accuracy and efficiency in the order process while providing excellent customer service. The position offers a competitive salary, annual performance-related bonus, and a supportive team culture.

Benefits

Annual performance-related bonus

Flexible start and finish times

Great team culture

Qualifications

• Experience in order management and customer coordination.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage the end-to-end order processing function with precision.
• Communicate with internal departments for seamless order fulfilment.
• Handle customer queries and provide updates on order progress.

Skills

Detail-oriented

Problem-solving

Customer service

Job description

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Direct message the job poster from Vitae Financial Recruitment

Senior Associate at Vitae Financial Recruitment Ltd

Competitive Salary+ Bonus + Private Healthcare

Hertfordshire – Office-Based until after probation with Flexible Start/Finish Times

We’re working with a fast-paced, growing business in a niche and exciting sector that’s looking for an experienced and organised professional to take ownership of order fulfilment and customer coordination. This is a pivotal role sitting at the heart of the business, offering the chance to join a friendly, supportive team with a great culture and strong track record of internal progression.

In this role, you’ll be responsible for managing the full order process from start to finish – ensuring accuracy, liaising with internal teams across sales, logistics and finance, and acting as the key point of contact for customers on their orders. If you enjoy spinning plates, solving problems, and being part of a fast-moving environment where no two days are the same, this could be a brilliant next step.

Key Responsibilities:

• Manage the end-to-end order processing function with precision and efficiency
• Communicate with internal departments to ensure seamless order fulfilment and timely dispatch
• Input and validate customer orders, checking pricing, quantities and product information
• Keep customers updated on order progress, handling any queries or changes professionally
• Process amendments, cancellations and returns according to internal processes
• Maintain accurate records for audit and reporting purposes
• Support the sales team with any order-related queries or discrepancies
• Spot and suggest improvements to processes that could enhance customer experience or internal efficiency
• Deliver excellent service at every touchpoint, ensuring customers feel valued and informed

What’s on Offer:

• Annual performance-related bonus
• Genuine work-life balance, with flexible start and finish times
• Great team culture in a well-established, successful business

If you’re detail-driven, enjoy coordinating multiple moving parts, and take pride in providing a smooth, reliable service to customers, we’d love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Finance

• Industries

  Manufacturing

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