Senior Optical Assistant & Store Team Leader

Specsavers Norge; Southampton; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full Time Hours: 40 hours per week (wk

Pension scheme with employer contrib.

Specsavers Perks portal

WeCare employee support service

Headspace subscription

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave and sick pay

Good public transport access

Job summary

Specsavers Hedge End is seeking an Experienced Optical Assistant or Retail Supervisor. You’ll bring a passion for the Specsavers brand, products and services, and outstanding customer service to create an inviting store environment for customers and your team.

As a supervisor you will assist the store directors with retail operations, supervising, coaching and motivating staff to achieve excellent standards and exceed performance targets.

Qualifications

• Previous optics experience is essential.
• Experience in a fast-paced customer service environment.
• Basic knowledge of optical terminology.

Responsibilities

• Assist store directors with retail operations and supervising staff.
• Coach and motivate staff to achieve high customer service and technical standards.
• Use KPIs to increase sales, minimise costs and maximise profits.

Skills

Customer service

Team supervision

Coaching

Sales awareness

Job description

Specsavers Hedge End is seeking an Experienced Optical Assistant or Retail Supervisor. You’ll bring a passion for the Specsavers brand, products and services, and outstanding customer service to create an inviting store environment for customers and your team.

As a supervisor you will assist the store directors with retail operations, supervising, coaching and motivating staff to achieve excellent standards and exceed performance targets.