Senior Ops Manager - Client Readiness & Digital Change

3761 Barclays - BX - UK; Knutsford; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

Barclays in Knutsford is seeking a Senior Operations Manager to lead the Client Readiness function within Corporate Client Servicing. You will guide a team to deliver client outreach campaigns, maintain service standards, and support client experience at scale.

You will drive digitisation, manage end-to-end operations, and collaborate with stakeholders across levels while strengthening risk controls and delivering performance excellence across permanent and temporary resources.

Qualifications

• Proven experience (5+ years) in scale leadership within a Client Service environment.
• Extensive knowledge of servicing, operations, and systems best practices.
• Advanced problem-solving and decision-making skills in complex environments.
• Considerable expertise in project and change management methodologies.
• Understanding of the Corporate Bank’s product set and strategic digital roadmap.
• Solid knowledge of risk and governance frameworks, including regulatory requirements and operational risk tools.
• Proven people management capability, including performance development, coaching, and feedback.
• Experience of virtual team leadership and adaptability to manage multiple outreach campaigns across different workstreams simultaneously.
• Excellent stakeholder management skills, with the ability to influence at all levels.

Responsibilities

• Embark on a transformative journey as a Senior Operations Manager for our Corporate Client Readiness function within Corporate Client Servicing at Barclays.
• Lead the Client Readiness function that engages, enables, trains, and supports clients through key product, digital channel, and industry changes.
• Oversee the entire function, guiding the team to deliver multiple client outreach campaigns simultaneously, ensuring deadlines are met.
• Balance evolving demands of clients and the business while maintaining high-quality client experience and service standards.
• Shape the future of the function by digitising manual processes and driving innovation across the client servicing landscape.
• Build and maintain relationships with stakeholders at all levels, influencing outcomes and managing risk and governance.

Skills

Leadership

Operations

Client service

Stakeholder management

Change management

Digital roadmap

Risk governance

People management

Problem solving

Virtual leadership

Adaptability

Collaboration

Digitisation

Job description

Barclays in Knutsford is seeking a Senior Operations Manager to lead the Client Readiness function within Corporate Client Servicing. You will guide a team to deliver client outreach campaigns, maintain service standards, and support client experience at scale.

You will drive digitisation, manage end-to-end operations, and collaborate with stakeholders across levels while strengthening risk controls and delivering performance excellence across permanent and temporary resources.