Strategic Operations Leader, Client Readiness & Change

Barclays; Knutsford; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Barclays in Knutsford seeks a Senior Operations Manager for Corporate Client Readiness. You will lead a high-impact function, oversee client outreach campaigns, and drive service standards while digitising processes.

The role requires leading a team, managing stakeholders, and delivering improvements across multiple workstreams. You will work in a hybrid model, guiding strategy, risk controls, and performance metrics to ensure excellent client experience and operational efficiency.

Qualifications

• 5+ years in scale leadership within a Client Service environment.
• Extensive knowledge of servicing, operations, and systems best practices.
• Advanced problem-solving and decision-making skills in complex environments.
• Considerable expertise in project and change management methodologies.
• Understanding of the Corporate Bank’s product set and strategic digital roadmap.
• Solid knowledge of risk and governance frameworks, including regulatory requirements and operational risk tools.
• Proven people management capability, including performance development, coaching, and feedback.
• Experience of virtual team leadership and adaptability to manage multiple outreach campaigns across different workstreams simultaneously.
• Excellent stakeholder management skills, with the ability to influence at all levels.

Responsibilities

• Identify trends and opportunities to improve areas and develop new processes and procedures through monitoring and analysis of operation data and performance metrics.
• Manage operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaborate with internal and external stakeholders to support business operations and align with objectives and SLAs.
• Lead and develop operational professionals, providing guidance to improve delivery quality.
• Develop KPIs to measure effectiveness and leverage data and technology to identify improvement areas.
• Ensure compliance with regulatory requirements and internal customer experience policies.
• Create a safe environment for colleagues to speak up and gather feedback for the people agenda.
• Work with HR to manage attrition and implement retention initiatives.

Skills

Scale leadership

Client service

Change management

Risk governance

Stakeholder management

People management

Virtual teams

Strategic thinking

Digitisation

Process improvement

Project management

Cross-functional teamwork

Job description

Barclays in Knutsford seeks a Senior Operations Manager for Corporate Client Readiness. You will lead a high-impact function, oversee client outreach campaigns, and drive service standards while digitising processes.

The role requires leading a team, managing stakeholders, and delivering improvements across multiple workstreams. You will work in a hybrid model, guiding strategy, risk controls, and performance metrics to ensure excellent client experience and operational efficiency.