Senior Operations & Reporting Specialist

BNY Pershing; Manchester; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

BNY Pershing in Manchester is seeking a Senior Associate – Business Support, Planning & Reporting to join a high-impact operations function. You will provide broad business support, coordinate meetings, manage information flows, and deliver leadership reporting packs in a fast-paced financial services environment.

The role emphasizes planning, project support, and day-to-day operational tasks across multiple teams, with an on-site/hybrid mix and significant stakeholder interaction.

Qualifications

• Strong experience in business support, executive support, PMO/project support, reporting, operations coordination, business administration, or team support.
• Experience within financial services operations, client processing, custody, asset servicing, or a similar operational environment.
• Proven ability to manage multiple priorities simultaneously in a high-volume, deadline-driven setting.
• Experience supporting senior stakeholders with reporting, coordination, follow-ups, meeting materials, or business updates.
• Strong reporting capability with experience producing metrics, dashboards, scorecards, PowerPoint packs, and management information.
• Strong organisational skills with excellent attention to detail and follow-through.
• Demonstrated process improvement / continuous improvement mindset.
• Strong analytical capability with the ability to interpret data and provide meaningful insight.
• Advanced Excel skills including formulas, lookups, pivots, and reporting.
• Experience with PowerPoint and ideally Power BI or similar dashboard/reporting tools.
• Excellent communication and stakeholder management skills.
• Comfortable working in a fast-paced operational environment.
• Willingness to take a hands-on, practical approach and support both project-related and administrative tasks as required.

Responsibilities

• Provide broad business support to a senior leader and wider team across a range of day-to-day operational needs.
• Support diary management, meeting coordination, action tracking, follow-ups, and preparation of meeting materials.
• Compile updates, information, and responses from multiple teams to support business requests and leadership priorities.
• Produce and maintain MI, dashboards, scorecards, KPIs, and leadership reporting packs.
• Support business planning, team coordination, scheduling, and operational organisation.
• Track actions, deliverables, requests, and dependencies across multiple workstreams.
• Support the coordination of projects, change initiatives, and process improvement activity.
• Prepare high-quality reporting, presentations, and briefing materials for senior stakeholders.
• Work closely with operational teams to support client processing, reporting, and operational control activity.
• Partner with stakeholders across Operations, Business Management, Change, Technology, and support functions.
• Drive efficiency improvements through better reporting, organisation, follow-up, and structured process review.
• Support ad hoc business requests, planning requirements, and general team administration as needed.
• Contribute to reporting enhancement, automation, and continuous improvement initiatives where appropriate.

Skills

Business support

PMO

Stakeholder management

Reporting

Coordination

Operational planning

Meeting materials

Tools

Power BI

PowerPoint

Excel

Job description

BNY Pershing in Manchester is seeking a Senior Associate – Business Support, Planning & Reporting to join a high-impact operations function. You will provide broad business support, coordinate meetings, manage information flows, and deliver leadership reporting packs in a fast-paced financial services environment.

The role emphasizes planning, project support, and day-to-day operational tasks across multiple teams, with an on-site/hybrid mix and significant stakeholder interaction.