Business Support

BNY Pershing; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

BNY Pershing in Manchester offers a Senior Associate role in Business Support, Planning and Reporting within Funds & Custody Operations. The role focuses on business management, planning, governance and reporting to senior leadership, across multiple workstreams and change initiatives.

The candidate will coordinate priorities, produce management information, and support both BAU and project activities in a fast-paced financial services environment.

Qualifications

• Experience in Business Support, Executive Support, PMO, Reporting or Business Management.
• Background in Financial Services Operations or Asset Servicing is a plus.
• Experience supporting senior stakeholders and producing management information.

Responsibilities

• Support senior leaders with business planning, coordination and operational priorities.
• Manage diaries, meetings, agendas, action logs and follow-ups.
• Produce MI, dashboards, KPIs, scorecards and leadership reporting packs.
• Prepare PowerPoint presentations, briefing papers and management reports.
• Track actions and dependencies across multiple workstreams.
• Support project delivery and continuous improvement initiatives.
• Collaborate with Operations, Technology, Business Management and Change teams.
• Support governance activities and reporting cycles.

Skills

Executive Support

PMO

Reporting

Business Management

Stakeholder coordination

Tools

Excel

Job description

Senior Associate – Business Support, Planning & Reporting

Business Support | Reporting | Operations | PMO | Financial Services

Manchester, UK (Hybrid - 4 days onsite)

BNY Pershing - Wealth Services Platform

About the Company

Join one of the world's leading financial services organisations, supporting global investment firms, wealth managers, broker-dealers and institutional clients. BNY Pershing combines market-leading technology with operational excellence to deliver innovative investment servicing solutions across EMEA.

As part of a collaborative, high-performing operations function, you'll have the opportunity to work alongside senior leaders, influence operational improvements and contribute to business-critical initiatives within a fast-paced financial services environment.

About the Role

An exciting opportunity has arisen for an experienced Senior Associate – Business Support, Planning & Reporting to join BNY Pershing's Funds & Custody Operations function.

This is a broad operational support role, providing business management, planning, reporting, governance, and coordination support to senior leadership and operational teams. You'll play a key role in ensuring effective business organisation, operational oversight, and the successful delivery of priorities across multiple workstreams, supporting both strategic initiatives and day-to-day business operations.

The role sits within BNY Pershing's Funds & Custody Operations function, which supports wealth managers, financial advisers, broker-dealers, and institutional clients across the EMEA region. The team is responsible for the accurate processing, settlement, servicing, and operational oversight of investment products and client assets within a highly regulated and controlled financial services environment.

We're looking for someone who enjoys variety, thrives in a fast-paced operational setting, and can confidently act as a trusted support to senior leadership by coordinating activities, producing management information, driving process improvements, and ensuring operational priorities are effectively managed across the wider function.

What You'll Be Doing

• Supporting senior leaders with business planning, coordination and operational priorities
• Managing diaries, meetings, agendas, action logs and follow-up activities
• Producing MI, dashboards, KPIs, scorecards and leadership reporting packs
• Preparing PowerPoint presentations, briefing papers and management reports
• Tracking actions, deliverables and dependencies across multiple workstreams
• Supporting project delivery, operational change and continuous improvement initiatives
• Working closely with Operations, Technology, Business Management and Change teams
• Supporting governance activities, reporting cycles and business administration
• Maintaining reporting accuracy and identifying opportunities to improve processes
• Providing broad operational support across business-as-usual and project activities

What We're Looking For

• Experience within Business Support, Executive Support, PMO, Reporting or Business Management
• Background within Financial Services Operations, Custody, Wealth Management or Asset Servicing
• Experience supporting senior stakeholders
• Strong reporting and MI production skills
• Excellent Excel skills including Pivot Tables, Lookups and reporting
• Strong organisation and planning skills
• Experience coordinating meetings, actions and operational priorities
• Ability to work across multiple priorities within a fast-paced operational environment

About You

You'll be highly organised, proactive and comfortable working with senior stakeholders within a complex operational environment. You enjoy bringing structure to busy teams, producing meaningful reporting and helping improve the way operational teams work.

Typical Backgrounds

We are particularly interested in candidates with backgrounds across investment operations, asset servicing, custody, fund administration, transfer agency, platform operations, securities operations, or wealth management operations environments.

Suitable candidates may currently be working within areas such as:

• Funds Operations
• Custody Operations
• Transfer Agency
• Settlements & Trade Support
• Corporate Actions
• Reconciliations
• Client Asset / CASS Operations
• Platform or Wealth Operations
• Investment Banking Operations / Middle Office

We are open to candidates from both operational processing and client servicing backgrounds, particularly those who have worked within regulated financial services environments managing high-volume transactions, reconciliations, controls, and stakeholder interaction.

Senior Associate level candidates will ideally have experience acting as an escalation point, supporting oversight responsibilities, mentoring junior team members, or contributing towards process improvement and operational efficiency initiatives.

Applicants must have full unrestricted right to work in the UK.

Sponsorship is not available now or in the future.